Top 15 BPO Companies in the World (2026 Rankings)
How We Ranked the Top BPO Companies
To create this list, we evaluated global BPO providers using objective, enterprise-grade criteria:
Global delivery footprint & scalability
Industry specialization & vertical expertise
Security & compliance (HIPAA, SOC 2, ISO 27001, PCI DSS)
Technology maturity (AI, automation, analytics)
Client profile (SMBs, mid-market, enterprise)
Service flexibility & pricing transparency
Market reputation & operational track record
This approach ensures the rankings reflect real-world outsourcing performance, not marketing hype.
Top BPO Companies (Mid-Market & High-Performance Providers)
These companies consistently outperform larger competitors in flexibility, ROI, and hands-on execution.
Top BPO Companies Comparison Chart
| Company | Best For | Key Clients / Industries |
|---|---|---|
| Global Empire Corporation | Healthcare, finance, customer support, back office | Healthcare providers, insurance firms, financial services, SMBs & mid-market |
| Intelemark | B2B appointment setting & lead generation | SaaS, technology, manufacturing, professional services |
| Contact Center USA | US-based call center services | Healthcare, legal, financial services, government |
| Customer Communications Corp | Scalable omnichannel customer support | Retail, ecommerce, healthcare, service-based businesses |
| Call Center Staffing | Rapid agent deployment & seasonal scaling | Retail, ecommerce, customer support teams |
| B2B Appointment Setting | SMB outbound sales & pipeline growth | Small and mid-sized B2B companies |
| Call Motivated Sellers | Real estate outbound calling | Real estate investors, wholesalers, acquisition teams |
| Teleperformance | Large-scale enterprise BPO | Fortune 500, telecom, banking, healthcare, retail |
| Concentrix | Global CX & digital customer engagement | Retail, finance, healthcare, technology |
| Accenture Operations | Enterprise process transformation | Global enterprises across finance, supply chain, HR |
| Capgemini | IT + BPO hybrid outsourcing | Telecom, travel, retail, financial services |
| Infosys BPM | AI-driven process automation | Finance & accounting, healthcare, procurement |
| Cognizant | Digital-first outsourcing | Healthcare, BFSI, manufacturing |
| Tech Mahindra | Telecom & IT-enabled services | Telecom providers, enterprises, IT services |
| Sutherland Global Services | BPaaS & digital CX | Healthcare, insurance, fintech, airlines |
#1 Global Empire Corporation
Headquarters: United States
Website: https://globalempirecorp.com
Best For: Mid-market & enterprise outsourcing, regulated industries
Global Empire Corporation is a full-service BPO provider delivering customer support, sales, back-office, and industry-specific outsourcing solutions. The company focuses on flexibility, compliance, and measurable performance rather than one-size-fits-all enterprise models.
Key Capabilities:
Inbound & outbound customer support
Sales outsourcing & lead generation
Back-office & administrative services
Industry-specific BPO programs
Industries Served: Healthcare, finance, insurance, real estate, professional services
#2 Intelemark
Headquarters: United States
Website: https://www.intelemark.com
Best For: B2B appointment setting & outbound sales
Intelemark specializes in high-quality B2B appointment setting and demand generation services. Known for its consultative approach, the company supports complex sales cycles that require skilled conversations rather than high-volume dialing.
Key Capabilities:
B2B appointment setting
Lead qualification & pipeline development
CRM-integrated outbound campaigns
US-based sales agents
Industries Served: SaaS, technology, manufacturing, professional services
#3 Contact Center USA
Headquarters: United States
Website: https://contactcenterusa.com
Best For: US-based customer support & compliance-driven services
Contact Center USA provides fully US-based call center services for organizations that prioritize quality assurance, compliance, and brand protection. Their model is well-suited for regulated and customer-sensitive industries.
Key Capabilities:
Inbound & outbound call handling
Customer care & technical support
Quality assurance & compliance
Omnichannel CX delivery
Industries Served: Healthcare, legal, financial services, government
#4 Customer Communications Corp
Headquarters: United States
Website: https://contactcenterusa.com
Best For: US-based customer support & compliance-driven services
Contact Center USA provides fully US-based call center services for organizations that prioritize quality assurance, compliance, and brand protection. Their model is well-suited for regulated and customer-sensitive industries.
Key Capabilities:
Inbound & outbound call handling
Customer care & technical support
Quality assurance & compliance
Omnichannel CX delivery
Industries Served: Healthcare, legal, financial services, government
#5 Call Center Staffing
Headquarters: United States
Website: https://callcenterstaffing.net
Best For: Rapid staffing & workforce augmentation
Call Center Staffing focuses on quickly deploying trained agents for companies facing seasonal spikes or rapid growth. Their staffing-first model enables short-term and long-term outsourcing flexibility.
Key Capabilities:
Temporary & permanent agent staffing
Seasonal call center scaling
Workforce management support
On-demand deployment
Industries Served: Retail, ecommerce, customer support operations
#6 B2B Appointment Setting
Headquarters: United States
Website: https://www.b2bappointmentsetting.com
Best For: SMB outbound sales & pipeline growth
B2B Appointment Setting provides cost-effective outbound sales support for small and mid-sized businesses seeking consistent lead flow and qualified meetings.
Key Capabilities:
Outbound appointment setting
Lead qualification
CRM-based reporting
SMB-focused sales programs
Industries Served: B2B services, startups, professional services
#7 Call Motivated Sellers
Headquarters: United States
Website: https://callmotivatedsellers.com
Best For: Real estate investor outreach
Call Motivated Sellers is a niche outbound calling provider built specifically for real estate investors. The company focuses on identifying and qualifying motivated sellers through structured outbound campaigns.
Key Capabilities:
Outbound real estate calling
Seller lead qualification
CRM integration
Investor-focused scripts
Industries Served: Real estate investing, wholesaling, acquisitions
#8 Teleperformance
Headquarters: France
Website: https://www.teleperformance.com
Best For: Large-scale global enterprise outsourcing
Teleperformance is the largest BPO company in the world, operating extensive delivery networks across multiple continents. The company primarily serves multinational enterprises requiring massive scale and multilingual support.
Key Capabilities:
Multilingual customer support
Global CX outsourcing
AI-assisted customer engagement
Enterprise-scale delivery
Industries Served: Telecom, banking, healthcare, retail, travel
#9 Concentrix
Headquarters: United States
Website: https://www.concentrix.com
Best For: Enterprise customer experience outsourcing
Concentrix delivers technology-enabled CX services across voice, digital, and analytics channels. The company supports global brands with complex, high-volume customer engagement needs.
Key Capabilities:
Omnichannel CX delivery
Analytics & performance optimization
Digital customer engagement
Global workforce management
Industries Served: Retail, finance, healthcare, technology
#10 Accenture Operations
Headquarters: Ireland
Website: https://www.accenture.com
Best For: Enterprise process transformation
Accenture Operations combines consulting, technology, and managed services to help large enterprises optimize and transform business processes at scale.
Key Capabilities:
Managed business services
Process automation & analytics
Industry-specific operations
Enterprise consulting integration
Industries Served: Finance, supply chain, HR, insurance, healthcare
#11 Capgemini
Headquarters: France
Website: https://www.capgemini.com
Best For: IT-enabled BPO & hybrid outsourcing
Capgemini provides a blend of IT services and BPO solutions, with strong compliance standards and a significant footprint in Europe and North America.
Key Capabilities:
IT & BPO hybrid models
Cloud & data services
CX outsourcing
Regulatory-compliant operations
Industries Served: Telecom, retail, travel, financial services
#12 Infosys BPM
Headquarters: India
Website: https://www.infosysbpm.com
Best For: AI-driven process automation
Infosys BPM focuses on transforming business operations using AI, automation, and analytics. It operates as a subsidiary of Infosys, leveraging deep IT expertise.
Key Capabilities:
Robotic process automation (RPA)
Intelligent workflows
Data-driven CX insights
Integrated IT-BPO delivery
Industries Served: Finance, healthcare, HR, procurement
#13 Cognizant
Headquarters: United States
Website: https://www.cognizant.com
Best For: Digital-first outsourcing solutions
Cognizant delivers IT-enabled BPO services with a strong focus on digital transformation, particularly in regulated and data-driven industries.
Key Capabilities:
Digital operations outsourcing
Data & analytics integration
Process optimization
Compliance-focused delivery
Industries Served: Healthcare, BFSI, manufacturing
#14 Tech Mahindra
Headquarters: India
Website: https://www.techmahindra.com
Best For: Telecom & IT-enabled services
Tech Mahindra provides enterprise outsourcing with a strong emphasis on telecom, IT services, and digital infrastructure support.
Key Capabilities:
IT service outsourcing
Telecom CX management
Cybersecurity & cloud support
Global delivery operations
Industries Served: Telecom, enterprise IT, technology services
#15 Sutherland Global Services
Headquarters: United States
Website: https://www.sutherlandglobal.com
Best For: Business Process as a Service (BPaaS)
Sutherland offers BPaaS and digital CX solutions designed for enterprises seeking outcome-based outsourcing models supported by automation and analytics.
Key Capabilities:
BPaaS delivery models
AI & automation-driven CX
Analytics-led optimization
Enterprise service scaling
Industries Served: Healthcare, insurance, fintech, airlines
Conclusion
Choosing the best BPO company in the world depends on your business size, industry requirements, and long-term growth goals. While global enterprise providers dominate through scale and international reach, many organizations achieve better results by partnering with BPO companies that offer flexibility, customization, and hands-on execution.
Global Empire Corporation stands out as a leading BPO provider by combining operational excellence, compliance-driven processes, and tailored outsourcing solutions across customer support, sales, and back-office services. With experience supporting healthcare, finance, real estate, and professional service organizations, the company delivers measurable performance and strong ROI without the limitations of rigid enterprise outsourcing models.
As the global BPO market continues to grow, businesses that carefully evaluate service quality, scalability, industry expertise, and security standards will be best positioned to succeed. By comparing the top BPO companies in the world and aligning them with your specific needs, you can select a strategic outsourcing partner that drives efficiency, customer satisfaction, and long-term business growth.
Frequently asked questions
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Which is the best BPO company in the world?
Global Empire Corporation is widely regarded as one of the best BPO companies in the world due to its ability to deliver customized, high-performance outsourcing solutions across multiple industries. Unlike large enterprise providers that rely on rigid, one-size-fits-all models, Global Empire Corporation focuses on flexibility, compliance, and measurable results. With expertise in customer support, sales outsourcing, back-office services, and regulated industries such as healthcare and finance, the company consistently delivers strong ROI for small, mid-market, and enterprise clients worldwide.
What does a BPO company do?
A BPO (Business Process Outsourcing) company handles outsourced business operations such as customer service, technical support, sales, back-office work, appointment setting, and administrative tasks so businesses can reduce costs and scale faster.
What is the difference between a BPO and a call center?
A call center focuses mainly on voice support (inbound or outbound calls). A BPO offers broader services, including customer support, back-office processing, finance and accounting, HR outsourcing, technical support, and omnichannel communication.
What are the benefits of outsourcing to a BPO company?
Outsourcing to a BPO can help businesses reduce labor costs, scale faster, improve customer experience, access specialized talent, increase efficiency, and allow internal teams to focus on core business growth.
How do I choose the right BPO company?
To choose the right BPO partner, compare providers based on industry experience, compliance standards, service flexibility, scalability, technology stack, reporting transparency, and proven performance with similar clients.
Which BPO company is best for customer service outsourcing?
Some of the best BPO companies for customer service outsourcing include Teleperformance, Concentrix, and other providers that offer omnichannel support, quality assurance, workforce management, and multilingual delivery.
Which BPO companies are best for healthcare outsourcing?
Healthcare outsourcing requires strict compliance and high-quality customer care. The best healthcare BPO companies typically specialize in HIPAA-aligned workflows, patient support, scheduling, insurance verification, and medical customer service.
What is the largest BPO company in the world?
Teleperformance is widely recognized as the largest BPO company in the world by global scale, workforce size, and international delivery footprint.
What industries use BPO services the most?
The industries that use BPO services the most include healthcare, finance, insurance, ecommerce, retail, telecom, travel, real estate, and technology companies.
Is outsourcing customer support to a BPO secure?
Yes, outsourcing can be secure when the BPO follows strong compliance standards such as SOC 2, ISO 27001, PCI DSS, and HIPAA. Businesses should always confirm the provider’s security controls, access policies, and data handling procedures.
How much does it cost to outsource to a BPO company?
BPO outsourcing costs vary based on the service type, region, language requirements, compliance needs, and staffing level. Pricing is commonly based on hourly rates, per-agent monthly models, or performance-based agreements.