Our IT Infrastructure Secure. Reliable. Always On.
PCI DSS Level 1, HIPAA, and SOC 2 compliant infrastructure built to support mission-critical contact center operations—24/7, 365 days a year. Here at Global Empire Corporation, providing our clients with the highest level of support worldwide means maintaining the highest quality and most advanced IT infrastructure.
- 99.9% Availability
- Zero Unplanned Downtime
- Over 4 Million Hours of Uptime
Technology changes – and so do WE!
Our system has all the intelligent call management and routing capabilities of a traditional Intelligent Call Management (ICM) solution, but also utilizes a centralized switch. Our technology architecture is based on the latest IP telephony protocols. Predictive dialers and the inbound ACD are centralized and accessible through an international data network provided by leading telecommunications carriers. This network uses multi-protocol label switching (MPLS) to secure our data streams from other customers while providing superior performance and availability.
Your customers need to contact you and have the best customer experience (CX) with your brand. Global Empire Corporation ensures that your business is managing your CX with the best tools, best technology, best people, and the best security and privacy in the industry.
Technology That Protects Your Business
Our IT infrastructure enables you to:
Maintain uninterrupted customer operations
Protect sensitive customer and business data
Scale services without technology constraints
Meet regulatory and audit requirements with confidence
Global Empire Corporation is committed to ensuring that all our clients, their customers, and our employees’ data is safe. We believe privacy and data security are paramount to our business, and have implemented the most stringent security programs based on the recommended standards. Our security protocols are reviewed on a regular basis as part of our best practices to ensure that we are within compliance.
Get to Know Our Technology Features:
Premier communications network connections and servers with multi-media gateways, and full redundancy.
- Carrier-grade infrastructure with 99.99% availability, virtually 0% downtime, and over four million hours of uptime
- Multi-protocol label switching (MPLS) telecommunications network to secure data streams
- Telecommunications network includes carrier-grade routers, switches, and monitoring tools to manage and optimize network performance
Centralized ACD platform which integrates all contact centers via VoIP stations
- Full Omni-Channel access, allowing any agent to connect to any service (inbound, outbound, email, chat, etc.) and can transfer or queue calls to any other available agents.
- CRM and knowledgebase systems to facilitate personalized customer service and efficient service processes to meet and exceed customer service expectations.
- Seamless blending of both multi-channel support solutions (e.g. integrating inbound/outbound/email/chat) and multi-location (onshore/nearshore/offshore).
Combination of DNIS, CTI, or call prompting to route calls to the appropriate agent or queue
- Integrate an IVR, whether it is yours or ours, to provide user self-services, call routing, call prompting, or post-call resolution surveys.
- With Call Prompting and Vectoring enabled, the system collects caller entered digits (CED) and a connected customer database provided digits (CDPD) that are supplied by the network. All information is available for intelligent routing capabilities.
Infrastructure Built for Mission-Critical Operations
Global Empire Corporation’s IT infrastructure is purpose-built for high-volume, always-on contact center environments where security, uptime, and performance are non-negotiable.
Our architecture supports reliability at scale—today and as your business grows.
Infrastructure You Can Trust. Performance You Can Rely On.
Global Empire Corporation provides enterprise-grade IT infrastructure built to support world-class customer experience delivery—without disruption.