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Real Estate BPO Services for Scalable Operations & Exceptional Client Experience

Real Estate BPO services help real estate firms, brokers, property managers, and real estate service providers outsource customer support, lead management, and back-office workflows—while improving responsiveness, efficiency, and client satisfaction.

At Global Empire Corporation, we deliver scalable, customer-centric Real Estate BPO services designed to support fast-moving property markets, high inquiry volumes, and complex transaction workflows.

  • End-to-end Real Estate BPO & call center outsourcing
  • Omnichannel client and tenant support across voice & digital channels
  • Lead management, appointment scheduling & inquiry handling
  • Scalable operations for peak demand and market fluctuations
  • Multilingual real estate customer support
  • Secure onboarding, QA monitoring & performance reporting

(780) 406-0000

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Talk to a Real Estate BPO Specialist

Tell us about your real estate support and operational needs and we’ll recommend a scalable, cost-effective BPO solution tailored to your business.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Reliable, Client-Focused & Efficient Real Estate Operations

In real estate, speed, accuracy, and responsiveness directly impact conversions and customer trust. Global Empire Corporation delivers Real Estate BPO services with professionalism and consistency at the core of every interaction.

Our teams support real estate agencies, brokers, developers, and property management firms by managing inquiries, coordinating appointments, and handling operational tasks—allowing your internal teams to focus on closing deals and growing portfolios.

  • Real estate-aligned operational workflows
  • Secure, role-based system access
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Real Estate BPO Services We Provide

Built for brokers, agencies, developers & property managers

Client & Tenant Customer Support

Inbound and outbound support for buyer, seller, tenant, and landlord inquiries.

Lead Management & Qualification

Lead capture, qualification, follow-ups, and routing to sales or leasing teams.

Appointment Scheduling & Coordination

Property viewings, inspections, and agent appointment scheduling.

Property Management Support

Tenant communication, service requests, maintenance coordination, and follow-ups.

Sales & Leasing Support

Pre-sales inquiries, leasing assistance, upselling, and cross-selling opportunities.

 

Marketing & Campaign Support

Outbound campaigns, email outreach, and customer engagement initiatives.

Documentation & Back-Office Support

Data entry, contract documentation, listing updates, and compliance-ready workflows.

Retention & Relationship Management

Client follow-ups, feedback collection, and relationship-building activities.

Global Real Estate BPO Delivery Model

Global Empire Corporation delivers Real Estate BPO services through a flexible, scalable delivery model designed to support local, regional, and global real estate operations.

We provide multilingual coverage, 24/7 availability, and consistent service quality—allowing real estate organizations to adapt quickly to demand changes and market conditions.

We support onshore, nearshore, and offshore delivery models based on your business needs.

Talk to a Healthcare Bpo Expert

How Our Real Estate BPO Engagement Works

A proven, performance-driven approach

1
Discovery & Workflow Assessment
We review your client journeys, lead flows, and operational requirements.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your systems, listings, and service standards.
3
Training & Quality Setup
Logistics-trained agents prepared with role-specific training and QA metrics.
4
Launch & Continuous Optimization
Live operations supported by analytics, monitoring, and ongoing improvement.

Bespoke Real Estate BPO Solutions Built Around Your Needs

Global Empire Corporation designs Real Estate BPO solutions tailored to your market focus, transaction volume, and growth objectives—ensuring flexibility, reliability, and measurable results.

Client & Tenant Care

Deliver accurate, responsive support across every logistics touchpoint.

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Dedicated Real Estate Support Teams

Agents trained and managed as an extension of your operations.

Build a Dedicated Team

CX Optimization & Automation

Improve efficiency using analytics, automation, and AI-enabled workflows.

Optimize My Operations
Technology & Integration Support

Our Logistics & Transportation BPO services integrate seamlessly with your existing systems to ensure real-time visibility and operational control.

CRM & reservation system integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your logistics and transportation operations with integrated CX, contact center, and BPO services designed to improve efficiency, reduce delays, and enhance customer experience.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our Real Estate BPO services are designed specifically for real estate businesses.

Yes. We handle lead qualification, follow-ups, and appointment coordination.

 

Absolutely. We support phone, chat, email, and digital channels.

Do you provide multilingual support?

Yes. We support customers in 27+ languages.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate seamless client experiences with our Real Estate BPO Services.

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