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Drive Revenue Growth with Strategic Outbound Engagement

Outbound call center services help businesses proactively connect with prospects, customers, and partners to drive sales, strengthen relationships, and generate measurable growth. Every outbound interaction is an opportunity to create value, increase conversions, and build long-term loyalty.

At Global Empire Corporation, we deliver scalable, secure, and performance-driven outbound call center services designed to accelerate revenue, improve customer retention, and optimize campaign performance. Whether your objective is lead generation, telesales, customer retention, or market research, our trained agents operate as a seamless extension of your organization.

Why Choose Our Outbound Call Center Services

  • 27+ years of customer experience and sales expertise
  • Proven B2B and B2C outbound engagement models
  • Lead generation, telesales, and appointment setting specialists
  • Data-driven targeting and conversion optimization
  • Scalable teams aligned with campaign volume
  • Real-time analytics & performance reporting
  • Onshore, nearshore & offshore delivery models
  • Secure systems and compliance-driven workflows

Call Us On:

(780) 406-0000

Talk to an Outbound Call Center Specialist

Tell us about your sales targets, campaign goals, and audience segments, and we’ll design an outbound solution aligned with your revenue objectives.

Value Creation For Our Clients

Transactions Processed
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Contact Centers Worldwide
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Service in 27+ Languages
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Over 35000Happy Employees
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New Customers Acquired
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Outbound Call Center Security, Compliance & Performance Reliability

Global Empire Corporation delivers outbound call center services with compliance, data security, and measurable performance at the core. Our structured workflows ensure ethical engagement, regulatory adherence, and brand-aligned communication across every campaign.

We implement secure systems, quality monitoring, and transparent reporting—ensuring your outbound programs drive growth while protecting your reputation.

  • Secure, role-based system access

  • Compliance-driven outreach protocols

  • Encrypted communication systems

  • Continuous QA and performance monitoring

  • Audit-ready reporting and documentation

Built for Growing Brands, Enterprises & Revenue-Driven Organizations

Outbound Call Center Services We Provide

Lead Generation & Prospecting

Identify, engage, and qualify high-intent prospects across target markets.

B2B & B2C Telesales

Conversion-focused outbound sales designed to increase revenue and ROI.

Appointment Setting

Schedule high-quality meetings for your internal sales teams.

Customer Retention & Win-Back Campaigns

Reconnect with inactive customers and reduce churn.

Market Research & Surveys

Collect valuable customer insights to refine targeting and positioning.

Upselling & Cross-Selling Programs

Increase order value and lifetime customer value.

Event Promotion & Outreach

Drive attendance and engagement for webinars, launches, and campaigns.

Database Cleansing & Verification

Improve data accuracy for more effective marketing initiatives.

Global Multichannel Outbound Delivery Model

Our outbound delivery model is designed for flexibility, scalability, and consistent performance. We support onshore, nearshore, and offshore operations—ensuring reliable results regardless of campaign size or geography.

Our teams operate as a revenue-focused extension of your organization, delivering outbound engagement across:

  • Voice Campaigns

  • SMS & Messaging Outreach

  • Email Follow-Ups

  • Digital & Social Outreach Support

Talk to an Inbound Call Center Specialist

How Our Outbound Engagement Model Works

A proven outbound process designed for performance, conversion, and measurable ROI.

1
Discovery & Audience Targeting
We analyze your ideal customer profile, market segments, and campaign objectives.
2
Campaign Strategy & Script Development
We develop call scripts, compliance frameworks, targeting lists, and KPIs.
3
Agent Training & Quality Framework
Agents are trained on brand voice, objection handling, and conversion best practices.
4
Launch & Performance Optimization
Live campaigns supported by analytics, reporting, and continuous optimization.

Bespoke Outbound Solutions Built Around Your Revenue Goals

We design outbound engagement strategies aligned with your sales funnel, industry, and growth targets.

Dedicated Outbound Sales Teams

Revenue-driven agents focused exclusively on your campaigns.

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Scalable Campaign Teams

Flexible staffing models ideal for seasonal or high-volume outreach.

Build a Dedicated Team

Conversion Optimization & Analytics

Improve campaign performance using data insights and automation.

Optimize My CX Operations
Technology & Integration Support

Our outbound call center services are powered by secure, scalable technology that integrates seamlessly with your systems.

CRM & Lead Management Integration

Real-time tracking of prospects and campaign performance.

Dialer & Campaign Management Tools

Optimized outbound dialing systems for higher productivity.

Quality Assurance & Reporting

Call monitoring, conversion tracking, and live dashboards.

AI-Driven Lead Scoring & Insights

Smarter targeting and improved close rates through data analytics.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated outbound sales, contact center, and business process outsourcing services designed to drive revenue growth, improve efficiency, and deliver measurable outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. We support both B2B and B2C outbound campaigns across industries.

Absolutely. Our flexible staffing model allows rapid scaling.

Yes. We implement compliance-driven outreach frameworks and monitorin

Yes. We provide outreach in 25+ languages globally.

Depending on complexity, campaigns can typically be launched within weeks.

Contact an Outbound Call Center Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Drive proactive, revenue-focused customer engagement with our professional outbound call center services.

Request a Proposal