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Live Chat Support Solutions for Faster Response & Higher Customer Satisfaction

Live chat support solutions help businesses engage customers in real time, resolve inquiries faster, and improve the overall customer experience across digital channels. As customers expect instant answers while browsing websites, shopping online, or requesting support, live chat has become one of the most effective customer service tools for increasing satisfaction and driving revenue.

At Global Empire Corporation, our live chat support teams deliver 24/7 assistance, sales support, and technical help through brand-aligned conversations. We combine trained customer support agents with structured workflows, reporting, and performance monitoring to ensure fast, accurate, and consistent chat experiences.

Why Choose Our Dialer & ACD Administration Solutions

  • 27+years of experience supporting global CX operations
  • 24/7 live chat coverage across time zones
  • Faster response times and improved customer satisfaction
  • Sales support for lead conversion and upselling
  • Multi-chat handling for higher operational efficiency
  • Integration with CRM, helpdesk, and ticketing platforms
  • Reporting dashboards and performance analytics

(780) 406-0000

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Talk to a Live Chat Support Specialist

Tell us about your business, website traffic, customer needs, and chat goals — and we’ll design a live chat support solution aligned with your brand voice and customer experience standards.

Value Creation For Our Clients

Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000Happy Employees
1 k+
New Customers Acquired
1 M+

Live Chat Security, Quality & Operational Reliability

Global Empire Corporation delivers live chat support services with privacy, quality assurance, and operational reliability at the core. Our teams ensure that every chat interaction is handled professionally while protecting customer data and maintaining consistent service standards.

We implement secure system access, structured escalation workflows, and continuous QA monitoring — ensuring live chat support remains accurate, compliant, and customer-focused.

  • Secure role-based platform access
  • Structured chat workflows and escalation paths
  • Continuous QA monitoring and chat performance tracking
  • Audit-ready reporting and documentation
Built for eCommerce, Digital Platforms & Customer Support Teams

Live Chat Support Services We Provide

24/7 Live Chat Assistance

Provide real-time customer support day and night to reduce wait times and improve satisfaction.

Customer Service & Inquiry Handling

Answer product questions, service inquiries, billing concerns, and general support requests quickly and accurately.

Technical Support via Live Chat

Resolve troubleshooting requests and guide customers through technical issues in real time.

Sales Chat & Lead Conversion Support

Support customers during the buying journey with product guidance, upsell recommendations, and checkout assistance.

Order Facilitation & Monitoring

Handle return requests and refund inquiries while maintaining a smooth and professional customer experience.

Customer Loyalty & Retention Support

Reduce churn by resolving concerns faster and improving customer satisfaction through personalized chat interactions.

Reporting, Analytics & Performance Insights

Track chat volume, response time, resolution rates, satisfaction scores, and agent performance.

System Maintenance & Technical Support

Ongoing troubleshooting, upgrades, configuration adjustments, and performance monitoring.

Global Live Chat Support Delivery Model

Our live chat support delivery model is designed for flexibility, scalability, and continuous coverage. We support onshore, nearshore, and offshore teams to ensure consistent service delivery across time zones, peak hours, and seasonal demand.

Our teams operate as an extension of your organization — improving response speed, strengthening customer trust, and supporting higher engagement across your digital channels.

Talk to a Dialer & ACD Expert

How Our Live Chat Support Engagement Works

A proven process designed for speed, consistency, and customer satisfaction

1
Discovery & Support Alignment
We review your products, customer needs, chat goals, and service standards.
2
Workflow Design & Integration Setup
We define chat workflows, escalation rules, and integrate chat with your systems.
3
Training & Quality Framework Setup
Agents are trained on your brand voice, support processes, and performance expectations.
4
Launch & Continuous Optimization
Live chat begins with ongoing monitoring, reporting, and continuous improvement.

Bespoke Live Chat Support Solutions Built Around Your Business

We design live chat support programs tailored to your industry, customer volume, and digital engagement goals — ensuring consistent customer experiences and measurable results.

24/7 Live Chat Coverage

Keep customers supported around the clock with fast, real-time chat assistance.

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Dedicated Live Chat Support Teams

Work with trained agents aligned with your brand voice, products, and customer expectations.

Build a Dedicated Team

Sales & Revenue Growth Through Live Chat

Convert more visitors into customers with chat support focused on lead qualification and purchase assistance.

Optimize My Dialer Strategy
Technology & Integration Support

Our call monitoring solutions integrate seamlessly with your telephony platforms, CRM systems, and contact center software.

Platform & Workflow Integration

Compatible with VoIP, cloud contact centers, CRM platforms, and workforce management tools.

Secure Data Handling

Encrypted storage, restricted access, and controlled reporting systems.

Quality Assurance & Reporting

Structured scorecards, QA dashboards, and real-time performance visibility.

AI-Enhanced Call Analytics

Speech analytics and automation tools to detect trends, keywords, compliance risks, and sentiment faster.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Our Dialer & ACD Administration services integrate seamlessly with broader CX strategies, supporting customer care, sales outsourcing, technical support, and back-office operations.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Gaming
  • Government
  • Education

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

It refers to the configuration, optimization, and ongoing management of dialer systems and automatic call distributors to improve call routing, agent productivity, and customer experience.

By adjusting dialing modes, pacing ratios, and list management strategies, businesses can increase successful connections while maintaining compliance.

increasing efficiency.

Implementation timelines depend on system complexity, but most optimizations can be deployed within weeks.

Contact a Dialer & ACD Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Take control of your call routing and dialing performance with structured Dialer & ACD Administration solutions.

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