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Insurance BPO Services for Reliable Customer Support & Operational Excellence

Insurance BPO services help insurers, brokers, and insurance service providers outsource customer support, claims assistance, and policy servicing while maintaining compliance, accuracy, and a human-first customer experience.

With extensive experience supporting Property, Casualty, Life, and Health Insurance organizations, Global Empire Corporation delivers customer-centric insurance BPO services designed to reduce effort, improve turnaround times, and increase policyholder satisfaction—year after year.

  • End-to-end insurance BPO and call center outsourcing
  • 24/7/365 insurance customer support
  • Claims processing and FNOL assistance
  • Multichannel and digital insurance support
  • Scalable operations with cost control
  • AI-enabled workflows and real-time analytics

(780) 406-0000

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Talk to an Insurance BPO Specialist

Tell us about your insurance customer support and operational needs, and we’ll recommend a compliant, scalable insurance BPO solution tailored to your business.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Secure, Compliant & Customer-Centric Insurance Operations

Global Empire Corporation delivers insurance BPO services with compliance, accuracy, and reliability at the core of every operation. Our insurance contact center outsourcing solutions support fast, efficient, and accurate customer interactions—24/7, every day of the year.

We help insurers process claims quickly, manage policyholder inquiries effectively, and build trust through consistent, ethical, and personalized service across every channel.

  • Compliance-aligned insurance workflows
  • Secure, role-based system access
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Insurance BPO Services We Provide

Built for insurers, brokers, and insurance service providers

Insurance Customer Support

Inbound and outbound policyholder support delivered with empathy, accuracy, and brand alignment across all channels.

Claims Processing & FNOL Support

First Notice of Loss (FNOL), claims intake, documentation support, follow-ups, and customer communication—including emergency and high-touch interactions.

Policy Administration & Verification

Policy issuance, renewals, endorsements, cancellations, and insurance verification outsourcing services.

Billing, Payments & Retention

Premium inquiries, payment assistance, cancellations, saves, surveys, and policyholder retention workflows.

Inbound & Outbound Insurance Sales

Lead qualification, new policy acquisition, upselling, and cross-selling supported by real-time data insights.

Multichannel Digital Support

Live chat, email, social media customer service, chatbots, in-app messaging, and helpdesk support.

Back-Office Insurance Processing

New policy setup, data entry, documentation management, and compliance-ready processing.

Underwriting Support & Data Verification

Administrative and operational support for underwriting teams, including data validation.

Global Insurance BPO Delivery Model

Global Empire Corporation delivers insurance BPO services through bilingual, nearshore, onshore, and offshore contact centers with more than two decades of experience supporting insurance operations.

Our flexible delivery model ensures seamless coverage, multilingual support, and consistent service quality—while maintaining control over costs and performance.

Talk to an Insurance BPO Expert

How Our Insurance BPO Engagement Works

A proven, compliance-driven approach designed for insurance operations

1
Discovery & Process Review
We assess your insurance workflows, customer journeys, and compliance requirements.
2
Workflow Design & Knowledge Transfe
Customized workflows aligned with your products, policies, and brand standards.
3
Training & Quality Setup
Insurance-trained agents prepared with advanced training, QA frameworks, and performance KPIs.
4
Launch & Continuous Optimization
Live operations supported by real-time analytics, automation, and ongoing optimization.

Bespoke Insurance BPO Solutions Built Around Your Needs

Today’s insurance customers expect automated digital experiences paired with personalized human support. Global Empire Corporation helps insurers lead with innovative, customer-first support while maintaining cost efficiency and scalability.

Policyholder Support Services

Deliver fast, accurate, and empathetic insurance support across all digital and voice channels.

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Dedicated Insurance Support Teams

Our agents are trained, hired, and managed as an extension of your organization.

Build a Dedicated Team

CX Optimization, Automation & Analytics

Leverage AI, machine learning, chatbots, and real-time data analytics to improve CX and ROI.

Optimize My Operations
Technology & Integration Support

Our insurance BPO services are powered by secure, scalable technology designed to integrate seamlessly with your existing insurance systems.

CRM & Policy Management Integration

Support for insurance CRMs, claims platforms, and policy administration systems.

Secure Knowledge Management

Centralized, controlled access to product and policy knowledge.

Quality Assurance & Performance Reporting

Advanced call monitoring, QA frameworks, and actionable performance insights.

Agent-Assist & Productivity Tools

Skills-based routing, callback options, and AI-enabled tools that connect customers to the right agent every time.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Your insurance company never needs to worry about dropped calls, poor customer service, or missed opportunities. Our teams represent your brand ethically and accurately—delivering friendly, personalized service that builds long-term trust.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our insurance BPO services are purpose-built for insurance organizations across multiple product lines.

Yes. We provide 24/7/365 FNOL, claims intake, and claims management support.

Absolutely. We support phone, chat, email, social media, and digital channels.

Yes. Our workflows align with global regulations and compliance requirements.

Yes. Our teams support customers in 27+ languages.

Most programs can be launched within 2–6 weeks, depending on scope.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate exceptional policyholder experiences with our insurance BPO services.

Contact an Insurance BPO Specialist