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Energy & Utilities BPO Services for Reliable Support & Service Continuity

When every minute matters, your customers depend on fast, accurate, and action-oriented support. Energy & Utilities BPO services help utility providers deliver responsive customer care while managing outages, billing complexity, and rising service expectations—day and night.

At Global Empire Corporation, we support energy and utility organizations with scalable, customer-centric BPO services designed to ensure service continuity, improve customer trust, and optimize operational performance across residential, commercial, and industrial sectors.

  • End-to-end Energy & Utilities BPO and call center outsourcing
  • 24/7 customer support for outages and urgent requests
  • Billing, payments, and account management services
  • Omnichannel customer engagement across voice & digital channels
  • Scalable operations for demand spikes and emergencies
  • Secure onboarding, QA monitoring & performance reporting

(780) 406-0000

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Talk to an Energy & Utilities BPO Specialist

Tell us about your energy or utility customer service needs and we’ll recommend a scalable, cost-effective BPO solution tailored to your operations.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Reliable, Responsive & Customer-Focused Energy Operations

Global Empire Corporation is a full-service contact center services provider with deep expertise across electricity, gas, water, and alternative energy sectors. Our experienced agents deliver top-tier customer answering services—ensuring fast, accurate, and truly helpful support when customers need it most.

Our energy and utilities contact centers are equipped with advanced technology to manage outage requests, assist with urgent dispatching, address common technical issues, and support efficient self-service IVR systems.

  • Utility-aligned operational workflows
  • Secure, role-based system access
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Energy & Utilities BPO Services We Provide

Built for residential, commercial & industrial utility providers

Utility Customer Support

Inbound and outbound customer service for billing, account inquiries, and service-related requests.

Billing, Payments & Credit Management

Bill calculations, balance inquiries, payment processing, fee reversals, reminders, and collections.

Outage & Emergency Support

High-volume outage reporting, urgent dispatch coordination, and real-time customer communication.

Start / Stop & Connection Services

Gas, electricity, and water connection processing, transfers, and disconnections.

Meter & Usage Support

Meter readings, consumption explanations, rate clarification, and billing cycle updates

Customer Acquisition & Retention

New customer onboarding, retention programs, and proactive customer outreach.

Digital & IVR Self-Service Solutions

Smart IVR systems, chatbot support, and digital self-service capabilities.

Back-Office Energy & Utilities BPO Services

Data processing, documentation management, and operational support workflows.

Global Energy & Utilities BPO Delivery Model

Global Empire Corporation delivers Energy & Utilities BPO services through a flexible, scalable delivery model supporting customers worldwide—24/7. Our experience across front-end and back-office services enables us to build and manage robust service solutions tailored to your industry.

We support onshore, nearshore, and offshore delivery models, ensuring cost efficiency, reliability, and service continuity.

Talk to an Energy BPO Expert

How Our Energy & Utilities BPO Engagement Works

A proven, performance-driven process designed for utility operations

1
Discovery & Operational Assessment
We assess customer journeys, outage workflows, and service requirements.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your systems, regulations, and service standards.
3
Training & Quality Setup
Utility-trained agents prepared with role-specific training and QA frameworks.
4
Launch & Continuous Optimization
Live operations supported by monitoring, analytics, and ongoing optimization.

Bespoke Energy & Utilities BPO Solutions Built Around Your Needs

Global Empire Corporation partners with energy and utility providers to deliver high-quality customer experiences while maintaining cost control and operational efficiency.

Utility Customer Care & Support

Deliver fast, accurate assistance across all customer touchpoints.

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Dedicated Energy & Utilities Support Teams

Dedicated Energy & Utilities Support Teams.

Build a Dedicated Team

Digital Intelligence & CX Optimization

Leverage analytics, automation, and AI to improve performance and customer satisfaction.

Optimize My Operations
Technology & Integration Support

Our Energy & Utilities BPO services are supported by secure, scalable technology designed to integrate seamlessly with your systems.

CRM & Ticketing Integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our Energy & Utilities BPO services are designed specifically for utility providers.

Yes. We provide scalable outage and emergency support 24/7.

Absolutely. We support phone, chat, email, IVR, and digital channels.

Yes. We manage billing inquiries, payments, collections, and account services.

Yes. We support customers in 27+ languages globally.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate reliable, action-oriented customer support with our Energy & Utilities BPO services.

Request a Proposal