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Dialer & ACD Administration Solutions for Smarter Call Routing & Operational Efficiency

Dialer and ACD (Automatic Call Distributor) administration solutions help contact centers streamline outbound dialing, optimize inbound call routing, and improve overall operational performance. As call volumes grow and customer expectations rise, efficient dialer configuration and intelligent routing become critical to maximizing agent productivity and enhancing customer experience.

At Global Empire Corporation, our Dialer & ACD Administration specialists optimize your dialing systems, routing workflows, and reporting frameworks to ensure seamless call handling, improved contact rates, and consistent operational reliability.

Why Choose Our Dialer & ACD Administration Solutions

  • 27+ years of experience supporting global contact center operations
  • Expert dialer configuration and call routing optimization
  • Improved contact rates and reduced idle time
  • Intelligent skill-based and priority-based routing strategies
  • Real-time performance reporting and analytics
  • Compliance-aligned dialing configurations
  • Ongoing system monitoring and technical support

(780) 406-0000

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Talk to a Dialer & ACD Specialist

Tell us about your dialing environment, campaign goals, and routing challenges, and we’ll design an administration strategy aligned with your operational KPIs and customer experience objectives.

Value Creation Faor Our Clients
Transactions Processed
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Contact Centers Worldwide
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Service in 27+ Languages
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Over 35000Happy Employees
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New Customers Acquired
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Dialer & ACD Security, Stability & Operational Reliability

Global Empire Corporation delivers Dialer & ACD Administration services with performance stability, secure access control, and structured optimization at the core.

We implement controlled configuration management, compliance safeguards, and continuous system monitoring — ensuring reliable call routing, efficient dialing, and uninterrupted operations.

  • Secure system access and configuration management
  • Compliance-aligned dialing rules and controls
  • Continuous performance monitoring
  • Ongoing upgrades and system optimization
Built for Contact Centers, Enterprises & CX Teams

Dialer & ACD Administration Services We Provide

Dialer Configuration & Optimization

Fine-tune dialing modes, pacing, and list management to maximize contact rates and agent productivity.

Intelligent Call Routing Design

Implement skill-based, language-based, and priority routing strategies to reduce wait times and improve first-call resolution.

Outbound Campaign Management Support

Optimize outbound campaigns including sales, collections, lead generation, and customer outreach.

Inbound Call Flow Optimization

Enhance inbound queue management, overflow handling, and routing logic for improved service efficiency.

Compliance Configuration & Controls

Align dialing rules with regulatory requirements such as DNC lists and time-zone restrictions.

Performance Reporting & Analytics

Access real-time and historical reporting on call volumes, contact rates, agent performance, and routing efficiency.

Agent Productivity Optimization

Ensure balanced call distribution and reduced idle time through strategic dialer settings.

System Maintenance & Technical Support

Ongoing troubleshooting, upgrades, configuration adjustments, and performance monitoring.

Global Dialer & ACD Delivery Model

Our Dialer & ACD Administration model is designed for flexibility, scalability, and operational continuity. We support onshore, nearshore, and offshore contact center environments with consistent configuration standards and structured oversight.

Our teams operate as an extension of your internal IT and operations departments — ensuring optimized routing, efficient dialing, and reliable system performance.

Talk to a Dialer & ACD Expert

How Our Dialer & ACD Engagement Works

A structured process designed for performance optimization and operational control

1
Discovery & System Assessment
We evaluate your current dialer setup, routing rules, and campaign workflows
2
Configuration & Strategy Design
We implement optimized dialing strategies, routing logic, and compliance controls.
3
Deployment & Monitoring
Live configuration updates with real-time system performance tracking.
4
Continuous Optimization & Reporting
Ongoing tuning, analytics reporting, and performance refinement.

Bespoke Dialer & ACD Administration Built Around Your Operations

We tailor dialer and ACD administration programs to your campaign volume, compliance requirements, and operational goals — ensuring improved productivity and measurable performance outcomes.

Real-Time Dialer Optimization

Keep outbound performance high with continuous dialer pacing, list strategy, and configuration improvements.

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Dedicated Dialer & Routing Specialists

Work with experienced administrators who manage routing rules, queue performance, and campaign configurations as an extension of your team.

Build a Dedicated Team

Compliance-Driven Call Routing & Controls

Reduce risk with dialing rules, DNC controls, and routing logic designed to support regulatory compliance and operational stability.

Optimize My Dialer Strategy
Technology & Integration Support

Our call monitoring solutions integrate seamlessly with your telephony platforms, CRM systems, and contact center software.

Platform & Workflow Integration

Compatible with VoIP, cloud contact centers, CRM platforms, and workforce management tools.

Secure Data Handling

Encrypted storage, restricted access, and controlled reporting systems.

Quality Assurance & Reporting

Structured scorecards, QA dashboards, and real-time performance visibility.

AI-Enhanced Call Analytics

Speech analytics and automation tools to detect trends, keywords, compliance risks, and sentiment faster.

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End-to-End Customer Experience & BPO Solution

Our Dialer & ACD Administration services integrate seamlessly with broader CX strategies, supporting customer care, sales outsourcing, technical support, and back-office operations.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

It refers to the configuration, optimization, and ongoing management of dialer systems and automatic call distributors to improve call routing, agent productivity, and customer experience.

By adjusting dialing modes, pacing ratios, and list management strategies, businesses can increase successful connections while maintaining compliance.

increasing efficiency.

Implementation timelines depend on system complexity, but most optimizations can be deployed within weeks.

Contact a Dialer & ACD Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Take control of your call routing and dialing performance with structured Dialer & ACD Administration solutions.

Request a Proposal