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Customer Care Solutions for Meaningful Engagement & Long-Term Brand Loyalty

Customer care solutions go beyond resolving issues—they create emotional connections. While customer service focuses on solving problems, customer care ensures customers feel valued, heard, and recognized at every interaction.

At Global Empire Corporation, we transform everyday conversations into loyalty-building experiences. Our customer care outsourcing services help brands improve retention, increase recurring revenue, and strengthen long-term customer relationships across every channel.

Why Choose Our Customer Care Solutions

  • 27+years of experience delivering global customer care outsourcing
  • Omnichannel customer care across voice, chat, email, and social
  • Proactive engagement and retention-focused strategies
  • AI-enabled workflows reducing manual work by 60–80%
  • Six Sigma–driven quality assurance frameworks
  • Brand-trained agents aligned to your voice and values
  • 24/7 scalable support with multilingual capabilities

(780) 406-0000

Call Us

Talk to a Customer Care Specialist

Tell us about your customer engagement goals, and we’ll design a care-driven outsourcing solution aligned with your brand values, KPIs, and long-term growth objectives.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Customer Care Security, Quality & Operational Excellence

Global Empire Corporation delivers customer care outsourcing with security, reliability, and performance at the core. Our structured access controls, secure integrations, and continuous QA monitoring ensure every customer interaction meets compliance standards and brand expectations.

We follow Six Sigma principles:

Define – Measure – Analyze – Improve – Control

Our automated workflows and embedded analytics reduce manual work by 60–80%, while our monitoring systems track:

  • Customer wait times

  • Average handling time

  • Abandonment rates

  • Conversion rates

  • CSAT performance

  • Retention metrics

Real-time reporting integrates directly into your existing infrastructure.

Why Outsource Customer Care Services?

Outsourcing customer care allows your business to:

  • Reduce operational costs

  • Improve response times

  • Increase customer retention

  • Scale during peak seasons

  • Access highly trained Brand Care Specialists

  • Improve CSAT, NPS, and loyalty metrics

By partnering with Global Empire Corporation, you gain a dedicated customer care call center that operates as a seamless extension of your internal team.

Built for Growth-Focused Brands & Customer-Centric Organizations

Customer Care Services We Provide

Customer Care & Relationship Support

Inbound and outbound customer care focused on empathy, resolution, and relationship building.

Proactive Customer Engagement

Follow-ups, experience check-ins, and customer satisfaction outreach to build loyalty.

Retention & Loyalty Programs

Programs designed to increase recurring revenue and customer lifetime value.

Upsell & Cross-Sell Programs

Care-driven revenue strategies that feel natural, personalized, and customer-first.

Complaint Resolution & Issue Management

Rapid conflict resolution to protect brand reputation and retain customers.

IVR & Intelligent Call Routing

Smart IVR systems that improve customer journeys while maintaining a human touch.

CRM-Driven Customer Management

Personalized workflows that improve response times and increase order values.

Reporting & IVR Performance Analytics

Track call volume, drop-offs, menu usage, routing success, and improvements.

Every Customer Care Interaction Matters

Our customer care call center helps you maintain consistent, meaningful outreach by:

  • Providing proactive customer engagement

  • Revisiting customers to gather feedback

  • Offering service upgrades and add-ons

  • Increasing retention, loyalty, and recurring revenue

We help you turn satisfied customers into brand ambassadors.

Measurable Business Impact

Our customer care outsourcing services help organizations achieve:

  • 15–35% increase in customer retention
  • Improved CSAT & NPS performance
  • 20–40% reduction in average handling time
  • Reduced customer churn
  • 10–25% increase in upsell revenue

Global Customer Care Delivery Model

Our customer care outsourcing model is designed for flexibility, scalability, and operational consistency.

We support:

  • Onshore delivery

  • Nearshore operations

  • Offshore solutions

  • Hybrid shoring models

Our teams operate as a natural extension of your brand, ensuring seamless customer experiences regardless of geography or volume.

How Our Customer Care Engagement Works

A proven process designed for speed, scalability, and measurable results:

1
Discovery & Care Strategy Assessment
We evaluate your current customer care performance, workflows, and KPI
2
Workflow Design & System Integration
We design optimized customer care processes aligned with your CRM and business system
3
Brand Training & Quality Framework Setup
Agents are trained on your brand voice, product knowledge, and satisfaction benchmarks.
4
Launch & Continuous Optimization
We launch operations with real-time monitoring and ongoing performance refinement.

Bespoke Customer Care Solutions Built Around Your Brand

We design customer care outsourcing solutions aligned with your customer journeys, service volumes, and long-term growth goals.

Dedicated Customer Care Teams

Scale with brand-trained agents working as an extension of your internal team.

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Retention & Revenue Growth Programs

Drive repeat business and lifetime value through structured engagement strategies.

Build a Dedicated Team

CX Optimization & Automation

Improve efficiency through analytics, automation, and AI-driven workflows.

Optimize My CX Operations
Technology & Integration Support

Our customer care services integrate seamlessly with your existing platforms.

CRM & Omnichannel Integration

Unified customer data and interaction history across channels.

Secure Knowledge Management

Centralized, protected knowledge bases to ensure accuracy and compliance.

Quality Assurance & Performance Reporting

Advanced call monitoring and real-time dashboards.

AI-Enabled Agent Assist Tools

Support faster resolution and consistent customer outcomes.

Discover Our Services

End-to-End Customer Experience & BPO Solution

We are more than a customer care outsourcing provider — we are a long-term growth partner. By blending empathy, analytics, and operational excellence, we help brands deliver meaningful customer experiences that drive loyalty and measurable business performance.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Customer service resolves issues. Customer care builds long-term relationships and emotional loyalty.

Yes. We deliver integrated support across voice, chat, email, messaging, and social platforms.

Absolutely. Our scalable model supports seasonal spikes and rapid growth.

 

Yes. We provide support in 27+ languages globally.

Most customer care outsourcing programs launch within 2–4 weeks after discovery.

Contact a Customer Care Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate meaningful, loyalty-driven customer experiences with our customer care outsourcing services.

Request a Proposal