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Contact Center Software Solutions for Intelligent Engagement & Scalable Performance

Contact center software enables businesses to manage customer interactions across voice, email, chat, SMS, social media, and digital channels through one unified platform. Modern contact center management software improves routing accuracy, boosts agent productivity, and enhances the overall customer journey.

At Global Empire Corporation, we provide enterprise-grade, cloud-based contact center software solutions designed to streamline inbound and outbound communications, optimize workforce performance, and deliver seamless omnichannel experiences—securely and at scale.

Why Choose Our AI Automation Services

  • 27+ years of experience in CX and contact center technology
  • Cloud-based, scalable contact center management systems
  • Intelligent routing with Automatic Call Distribution (ACD)
  • Predictive dialer and outbound campaign tools
  • Omnichannel engagement across voice, chat, email, SMS & social
  • Enterprise-grade security (PCI-DSS aligned frameworks)
  • Real-time reporting, analytics, and workforce optimization tools

(780) 406-0000

Call Us

Talk to a Contact Center Software Specialist

Tell us about your communication goals, call volumes, and integration needs, and we’ll design a scalable contact center software solution aligned with your operations.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Contact Center Software Security, Performance & Reliability

Global Empire Corporation delivers contact center software with enterprise-grade security, scalability, and operational reliability. Our solutions are designed to safeguard customer data while ensuring smooth routing, queue management, and omnichannel communications.

We follow global security frameworks and compliance best practices to protect sensitive information while maintaining high system uptime and performance.

  • Secure, role-based system access

  • PCI-DSS aligned infrastructure

  • Encrypted data processing and integrations

  • Real-time monitoring and performance dashboards

  • Audit-ready compliance reporting

Built for Growing Businesses, Enterprises & Government Organizations

Contact Center Software Services We Provide

Cloud Contact Center Software

Scalable cloud-based call center systems designed for remote, hybrid, or global teams.

Automatic Call Distribution (ACD)

Intelligent routing of inbound calls based on skills, availability, and priority logic.

Predictive Dialer & Outbound Campaign Tools

Bulk outbound dialing, proactive alerts, SMS notifications, and automated campaigns.

Omnichannel Communication Platform

Manage voice, email, web chat, SMS, messaging apps, and social media from one unified system.

Interactive Voice Response (IVR)

Custom IVR systems with smart call flows and self-service automation.

Workforce Engagement & Optimization

Agent scheduling, performance monitoring, call recording, and productivity insights.

Unified Agent Desktop

Centralized dashboard with CRM integration, customer history, and interaction tracking.

Reporting, Analytics & Performance Dashboards

Real-time KPIs including call volume, wait times, resolution rates, and agent performance.

Global Contact Center Software Delivery Model

Our contact center software solutions support cloud, on-premises, and hybrid deployment models. Whether you operate a small business contact center or a multinational enterprise environment, we provide scalable infrastructure that adapts to your needs.

We help businesses move beyond traditional phone systems into fully integrated omnichannel ecosystems.

Talk to a Contact Center Technology Expert

Key Business Outcomes You Can Expect

A reference list of widely used call center and CX performance terms.
  • Increased customer acquisition rates
  • Improved first-contact resolution (FCR)
  • Better upsell and cross-sell performance
  • Reduced customer acquisition costs
  • Improved reporting and operational control
  • Higher agent productivity and utilization
  • Higher outbound conversion rates
  • Reduced average handle time (AHT)
  • Increased digital channel adoption

How Our Contact Center Software Engagement Works

A proven framework designed for deployment speed, customization, and measurable performance

1
Discovery & Infrastructure Assessment
We analyze your current communication systems, workflows, and channel requirements.
2
Software Configuration & Integration
We configure routing logic, dashboards, IVR, predictive dialers, and CRM integrations.
3
Testing, Security Validation & Training
We validate call flows, security compliance, and train your team for smooth adoption.
4
Deployment & Continuous Optimization
Live deployment with performance monitoring, analytics tracking, and optimization.

Bespoke Contact Center Software Solutions Built Around Your Operations

We design contact center management systems tailored to your inbound, outbound, and blended campaign requirements.

Omnichannel Engagement Systems

Deliver seamless customer interactions across all communication touchpoints.

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Dedicated Platform & Support Teams

Scale operations with secure, high-performance contact center infrastructure.

Build a Dedicated Team

Automation & Performance Optimization

Enhance routing efficiency and reduce interaction time using intelligent workflows.

Optimize My CX Operations
Technology & Integration Support

Our contact center software integrates smoothly with your existing enterprise ecosystem.

CRM & Back-Office Integration

Connect customer data, workflows, and reporting systems seamlessly.

Cloud Security & Compliance Controls

Enterprise-grade protection aligned with international security standards.

Call Recording & Quality Monitoring

Capture and analyze interactions to improve service delivery.

AI-Driven Routing & Voice Automation

Leverage AI tools to enhance call routing and customer self-service.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Our contact center software empowers organizations to increase customer acquisition, reduce interaction times, improve retention, and enhance overall service quality—while maintaining full operational control.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government
  • Education

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. We provide secure, scalable cloud contact center solutions with full omnichannel capability.

Absolutely. Our system supports inbound, outbound, and blended campaigns with predictive dialers.

Yes. We align with PCI-DSS and global security best practices.

Yes. We provide seamless integration with CRM, ticketing, and back-office platforms.

Most deployments can be completed within 2–6 weeks depending on configuration.

Contact a Contact Center Software Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Power your customer engagement with scalable, secure contact center software solutions.

Request a Proposal