Cable & Media BPO Services for Seamless Subscriber Experience & Scalable Growth
The cable and media industry is evolving at the speed of technology. Today’s subscribers expect fast, reliable, and seamless support across every channel. Cable & Media BPO services help providers meet rising customer expectations while controlling costs and scaling operations efficiently.
At Global Empire Corporation, we support cable, media, and entertainment businesses with omnichannel customer experience solutions designed to improve subscriber satisfaction, reduce churn, and strengthen brand reputation.
- End-to-end Cable & Media BPO and call center outsourcing
- Omnichannel subscriber support across voice, chat, email & digital channels
- Technical support for TV, broadband, streaming & digital media services
- Scalable operations for high call volumes and peak demand
- Multilingual customer support
- Secure onboarding, QA monitoring & performance reporting
(780) 406-0000
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Talk to a Cable & Media BPO Specialist
Tell us about your cable or media customer support needs and we’ll recommend a scalable, cost-effective BPO solution tailored to your business.
Omnichannel CX Solutions for Cable & Media Businesses
Global Empire Corporation delivers Cable & Media BPO services with performance, reliability, and customer experience at the core of every interaction. Our teams manage high-volume subscriber inquiries while ensuring consistent service delivery across all channels.
We support a wide range of cable and media companies, including broadcasting and cable providers, digital media companies, film, music, gaming, and entertainment studios—helping them keep pace with customer demand while reducing operational strain.
Our integrated service model enables seamless customer interactions across phone, chat, email, and digital platforms—while providing actionable insights through analytics and performance reporting.
- Omnichannel customer engagement workflows
- Continuous QA and performance monitoring
- Audit-ready reporting and documentation
Cable & Media BPO Services We Provide
Built for cable operators, ISPs, broadcasters & media companies
Subscriber Customer Support
Inbound and outbound support for account inquiries, service changes, and general assistance.
Technical Support & Help Desk
Tier 1–3 technical support for TV, broadband, equipment troubleshooting, and connectivity issues.
Billing & Subscription Support
HIPAA-compliant billing inquiries, payment support, and customer care workflows.
Service Activation & Provisioning
New customer onboarding, order provisioning, and service activation support.
Retention, Upselling & Cross-Selling
Customer retention programs, loyalty support, and revenue growth initiatives.
Digital & Live Chat Support
Live chat, email, and social media support for real-time subscriber assistance.
Sales & New Customer Acquisition
Inbound and outbound sales, product sales, and pre- and post-sales support.
Back-Office Cable & Media BPO Services
Order management, trouble ticket handling, documentation, and reporting workflows.
Global Cable & Media BPO Delivery Model
Global Empire Corporation delivers Cable & Media BPO services through a flexible, scalable delivery model designed to support growing and established service providers. Our program managers work closely with your team to continuously optimize operations—not just maintain them.
We support onshore, nearshore, and offshore delivery models, ensuring flexibility to handle seasonality, demand fluctuations, and evolving industry trends.
How Our Cable & Media BPO Engagement Works
A proven, performance-driven approach
Bespoke Cable & Media BPO Solutions Built Around Your Needs
At Global Empire Corporation, our representatives are trained using real-world scenarios to understand subscriber behavior and anticipate customer needs—allowing cable and media businesses to deliver more personalized, effective service.
Subscriber Care & Technical Support
Deliver fast, accurate assistance across all customer touchpoints.
Dedicated Cable & Media Support Teams
Agents trained, hired, and managed as an extension of your organization.
CX Optimization & Automation
Improve efficiency and insight through analytics, automation, and AI-enabled tools.
Technology & Integration Support
Our Cable & Media BPO services integrate seamlessly with your existing systems to ensure operational visibility and consistent service delivery.
CRM & subscriber management integration
We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.
Secure Knowledge Management
A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.
Quality Assurance & Performance Reporting
Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.
Agent-Assist & Productivity Tools
AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.
Discover Our Services
End-to-End Customer Experience & BPO Solution
Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.
Industries We Serve Worldwide
Tailored Customer Experience Solutions for Every Industry
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Frequently asked questions
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
Do you provide cable- and media-specific BPO services?
Yes. Our Cable & Media BPO services are designed specifically for cable operators and media companies.
Can you handle high call volumes and peak demand?
Common healthcare BPO functions include patient/member support, billing inquiries, claims support, appointment scheduling, prior authorizations, and follow-up outreach.
Do you support providers and payers?
Yes. We support healthcare providers, payers, and healthcare service organizations with tailored workflows and trained teams.
Do you provide technical and help desk support?
Yes. We offer Tier 1–3 technical support and help desk services.
Do you provide multilingual support?
Yes. We support customers in 27+ languages, including English and Spanish.
How quickly can you launch?
Timelines depend on complexity and integration needs, but many programs can be launched in weeks with a structured onboarding and training process