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Back Office Support Services for Faster Processing & Operational Efficiency

Back office support services help businesses streamline administrative workflows, data processing, financial tasks, and documentation—improving accuracy, speed, and operational efficiency. While customer experience often happens on the front end, the behind-the-scenes business processes are what keep your organization running smoothly.

At Global Empire Corporation, we provide secure, scalable back office outsourcing services that support everything from data entry and billing adjustments to claims processing, collections, reconciliation, and document routing—helping your business reduce costs while maintaining quality and compliance.

Why Choose Our Back Office Support Services

  • 27+ years of experience delivering back office and BPO solutions
  • High-speed, high-accuracy processing for mission-critical workflows
  • Secure handling of customer and business data
  • Scalable support for small businesses to global enterprises
  • Proven best practices and award-winning BPO service delivery
  • Faster turnaround times with structured QA frameworks
  • Global delivery with multilingual and 24/7 operational coverage

(780) 406-0000

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Talk to a Back Office Support Specialist

Tell us about your business process challenges and support needs, and we’ll design a secure, scalable back office outsourcing solution tailored to your workflows, deadlines, and compliance requirements.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Back Office Security, Compliance & Operational Reliability

Global Empire Corporation delivers back office support services with security, reliability, and accuracy at the core. We take compliance and regulatory standards seriously, ensuring every program meets or exceeds industry requirements.

Our structured workflows protect customer information through secure storage, controlled access, and audit-ready documentation—ensuring your business processes remain efficient, accurate, and compliant.

  • Secure, role-based system access
  • Encrypted communication channels and data handling
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Built for Growing Businesses, Enterprises & Operations-Heavy Organizations

Back Office Support Services We Provide

Accounts Receivable (AR) Management

Support for invoice follow-ups, overdue payment prevention, and cash flow protection.

Accounts Payable (AP) Management

Structured AP workflows to manage timing, vendor payments, and best-practice cash flow processes.

Data Entry & Data Management

Programs designed to increase retention, loyalty, recurring revenue, and lifetime value.

Billing Support & Account Adjustments

Billing inquiries, invoice clarifications, and account adjustments handled quickly and correctly.

Claims Processing Support

Document validation, authenticity review, and claims workflow support for insurance and service organizations.

Collections & Reminder Calls

Past-due notices, reminder calls, and collections support delivered professionally and ethically.

Document Processing & Routing

Secure document routing, processing, storage coordination, and workflow tracking.

Order Management, Verification & Refunds

Order processing, payment verification, confirmations, returns, and refunds to reduce friction and improve CX.

Global Back Office Support Delivery Model

Global Empire Corporation delivers back office outsourcing services through a flexible, scalable delivery model designed to support businesses across industries and regions. Our teams operate as an extension of your organization—ensuring consistent service quality, fast turnaround times, and secure process execution.

We support onshore, nearshore, and offshore delivery models based on your operational requirements, deadlines, and compliance needs.

Talk to a Back Office Expert

How Our Back Office Support Engagement Works

A proven process designed for speed, accuracy, and operational efficiency

1
Discovery & Process Review
We assess your workflows, service needs, compliance requirements, and turnaround expectations.
2
Workflow Design & Knowledge Transfer
We design customized workflows and complete structured knowledge transfer for smooth execution.
3
Training & Quality Framework Setup
Teams are trained on your business rules, systems, accuracy standards, and reporting requirements.
4
Launch & Ongoing Optimization
Operations launch with continuous monitoring, reporting, and optimization to improve performance.

Bespoke Back Office Support Solutions Built Around Your Needs

Global Empire Corporation designs back office outsourcing solutions tailored to your operational goals, processing volumes, and business requirements. Whether you need support for finance, documentation, order processing, or customer-related workflows, our flexible engagement models adapt to your needs.

Operational Processing Support

Streamline repetitive tasks and reduce internal workload with high-accuracy support.

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Dedicated Back Office Teams

Scale operations with trained professionals working as an extension of your internal team.

Build a Dedicated Team

Process Optimization & Automation

Improve efficiency through analytics, automation, and continuous workflow improvement.

Optimize My CX Operations
Technology & Integration Support

Our back office support services are powered by secure, scalable technology designed to integrate smoothly with your existing systems—while maintaining operational visibility and compliance.

CRM & Workflow Integration

We integrate with CRMs, ticketing systems, and workflow platforms to manage tasks efficiently.

Secure Knowledge Management

A centralized, secure knowledge base ensures teams follow correct processes while protecting sensitive data.

Quality Assurance & Performance Reporting

Performance dashboards, QA frameworks, and reporting to track accuracy, turnaround, and volume.

Agent-Assist & Productivity Tools

AI-enabled tools support faster processing, reduced manual work, and improved consistency.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, reduce costs, and drive measurable outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

We support data entry, billing, AR/AP, claims processing, collections, document routing, order management, refunds, and more.

Yes. Our teams are built for speed, accuracy, and meeting demanding deadlines.

Absolutely. Security, access control, encryption, and audit-ready documentation are core to our operations.

Yes. We provide end-to-end support across customer service, sales, technical support, and back-office workflows.

Most omnichannel CX programs launch within weeks, depending on complexity.

Contact a Back Office Support Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Streamline operations and reduce workload with our back office support services.

Request a Proposal