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Automotive BPO Services for Enhanced Customer Experience & Operational Efficiency

Automotive BPO services help automakers, dealerships, and automotive service providers outsource customer support, dealer assistance, appointment scheduling, and operational workflows while maintaining brand consistency, service quality, and customer trust.

At Global Empire Corporation, we deliver scalable, customer-centric automotive BPO services designed to support the entire vehicle ownership lifecycle—from sales inquiries to post-purchase support.

  • End-to-end automotive BPO and call center outsourcing
  • Omnichannel passengOmnichannel customer support across voice, chat, email & digital channelser support across voice, chat, email & social
  • Dealer, OEM, and after-sales support services
  • Scalable operations for peak demand and recalls
  • Multilingual automotive customer service
  • Secure onboarding, QA monitoring & performance reporting

(780) 406-0000

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Talk to an Automotive BPO Specialist

Tell us about your automotive support needs and we’ll recommend a scalable, cost-effective BPO solution tailored to your business model.

Value Creation Faor Our Clients
Transactions Processed
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Contact Centers Worldwide
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Service in 27+ Languages
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Over 35000Happy Employees
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New Customers Acquired
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Reliable, Brand-Aligned & Customer-Focused Automotive Operations

Global Empire Corporation delivers automotive BPO services with reliability, accuracy, and customer experience at the core of every interaction. Our automotive contact center outsourcing solutions support manufacturers, dealerships, and service networks in managing high-volume inquiries and complex customer journeys.

We help automotive brands strengthen loyalty, improve response times, and deliver consistent service across every touchpoint.

  • Automotive-aligned operational workflows
  • Secure, role-based system access
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Automotive BPO Services We Provide

Built for OEMs, dealerships, and automotive service providers

Automotive Customer Support

Inbound and outbound customer service for sales inquiries, service questions, and ownership support.

Dealer & Partner Support Services

Administrative and customer support for dealerships, distributors, and automotive partners.

Sales & Lead Management

Lead qualification, test-drive scheduling, follow-ups, and conversion support.

Appointment Scheduling & Service Support

Booking and managing service appointments, reminders, and post-service follow-ups.

Warranty & Recall Support

Customer communication and case handling for warranties, recalls, and service campaigns.

Roadside Assistance & Emergency Support

24/7 customer assistance for roadside support and urgent vehicle issues.

Connected Vehicle & Digital Support

Support for infotainment systems, mobile apps, connected vehicle features, and software updates.

Back-Office Automotive BPO Services

Data entry, documentation processing, reporting, and operational support workflows.

Global Automotive BPO Delivery Model

Global Empire Corporation delivers automotive BPO services through a flexible, scalable delivery model designed to support regional and global automotive operations. Our teams provide multilingual coverage, 24/7 availability, and consistent service quality—while maintaining cost efficiency and brand alignment.

We support onshore, nearshore, and offshore delivery models based on coverage requirements, customer volume, and operational goals.

Talk to an Automotive BPO Expert

How Our Automotive BPO Engagement Works

A proven, performance-driven process designed for automotive operations

1
Discovery & Operational Assessment
We review your customer journeys, dealer workflows, and support requirements.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your systems, products, and brand standards.
3
Training & Quality Setup
Automotive-trained agents prepared with role-specific training, QA frameworks, and KPIs.
4
Launch & Continuous Optimization
Live operations supported by analytics, monitoring, and continuous improvement.

Bespoke Automotive BPO Solutions Built Around Your Needs

Global Empire Corporation designs automotive BPO solutions tailored to your sales channels, service networks, and customer expectations—ensuring flexibility, scalability, and measurable outcomes.

Customer Care & Ownership Support

Deliver responsive, knowledgeable support across every stage of the vehicle lifecycle.

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Dedicated Automotive Support Teams

Scale operations with trained automotive professionals aligned to your brand.

Build a Dedicated Team

Operational Optimization & Automation

Improve efficiency through analytics, automation, and AI-enabled workflows.

Optimize My Operations
Technology & Integration Support

Our automotive BPO services are powered by secure, scalable technology designed to integrate seamlessly with automotive platforms and dealer systems.

CRM & Dealer Management System Integration

Support for automotive CRMs, DMS platforms, and service management tools.

Secure Knowledge Management

Centralized product, warranty, and service knowledge for accurate responses.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and detailed performance dashboards.

Agent-Assist & Automation Tools

AI-enabled tools to improve resolution speed, accuracy, and customer satisfaction.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your automotive organization with integrated CX, contact center, and BPO services designed to improve customer satisfaction, dealer performance, and operational efficiency.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our automotive BPO services are designed specifically for OEMs, dealerships, and automotive service providers.

Yes. We provide integrated support for both manufacturers and dealer networks.

Absolutely. We support phone, chat, email, and digital channels.

Yes. We offer 24/7 coverage, including roadside and emergency support.

Yes. We support customers in 27+ languages.

Most engagements can be launched within 2–6 weeks, depending on scope.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate exceptional automotive customer experiences with our automotive BPO services.

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