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Healthcare BPO Services for Better Engagement and Operational Efficiency

Healthcare BPO services help healthcare organizations outsource patient support, billing communication, and administrative workflows while maintaining HIPAA compliance and service quality.

  • 27+ years delivering end-to-end healthcare BPO services
  • 100% HIPAA & HITECH compliant operations
  • Scalable clinical and operational support, including registered nurses (RNs)
  • 30–50% faster agent ramp-up and readiness
  • AI-enabled workflows that reduce costs by up to 75% per interaction
  • Secure onboarding, QA monitoring, and performance reporting

(780) 406-0000

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Talk to a Healthcare BPO Specialist

Tell us about your healthcare support needs and we’ll recommend a compliant, scalable BPO solution.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Healthcare Compliance, Data Security & Operational Reliability

Global Empire Corporation delivers healthcare BPO services with compliance and data security at the core of every operation. Our healthcare support teams follow strict HIPAA and HITECH guidelines, supported by secure systems, role-based access controls, continuous monitoring, and audit-ready workflows.

We help healthcare organizations protect sensitive patient information while maintaining reliable service delivery across patient engagement, billing communication, and claims support—ensuring accuracy, consistency, and regulatory confidence.

  • HIPAA & HITECH-aligned workflows
  • Role-based access controls + monitoring
  • Audit-ready reporting and documentation
Healthcare BPO Services We Provide

Built for providers, payers, and healthcare service organizations

Patient & Member Engagement

Support for inbound and outbound patient and member interactions across voice and digital channels.

Provider Support Services

Administrative and service support for healthcare providers to reduce workload and improve coordination.

Billing & Customer Care

HIPAA-compliant billing inquiries, payment support, and customer care workflows.

Claims Management Support

Claims follow-up, documentation support, and compliance-driven workflows to improve cash flow.

Appointment Scheduling & Follow-Up

Scheduling, reminders, and post-visit follow-ups to improve access and reduce no-shows.

Care Coordination & Referral Support

Administrative support for care coordination and referrals to improve communication between providers and ensure timely patient care.

Prior Authorization & Eligibility Support

Assistance with prior authorizations and eligibility verification to reduce administrative burden and prevent service delays.

Patient Retention & Outreach Support

Proactive outreach and follow-up services to improve appointment adherence and strengthen ongoing patient engagement.

Global Healthcare BPO Delivery Model

Global Empire Corporation delivers healthcare BPO services through a flexible, scalable delivery model designed to meet compliance, security, and operational requirements across regions. Our teams support healthcare organizations with consistent service quality, multilingual capabilities, and 24/7 coverage—without compromising data protection or regulatory standards.

We align our delivery approach to your organization’s needs, ensuring reliable patient engagement, provider support, and administrative workflows regardless of scale or geography.

We support onshore, nearshore, and offshore delivery models based on your compliance and coverage requirements.

Talk to a Healthcare Bpo Expert

How Our Healthcare BPO Engagement Works

A proven, compliance-first process designed to deliver secure, scalable, and efficient healthcare BPO services.

1
Discovery & compliance review
We assess your workflows, requirements, and compliance needs to ensure full HIPAA and HITECH alignment.
2
Workflow Design & Knowledge Transfer
Customized workflows and structured knowledge transfer ensure seamless alignment with your systems and processes.
3
Training & Quality SetupUpdates
Healthcare-trained agents are prepared with role-specific training, QA standards, and performance metrics.
4
Launch & Ongoing Optimization
Operations launch with continuous monitoring and ongoing optimization to improve efficiency and outcomes.

Bespoke Healthcare BPO Solutions Built Around Your Needs

Global Empire Corporation designs healthcare BPO solutions tailored to your organization’s workflows, compliance requirements, and service volumes. Whether you need patient support, provider coordination, or administrative assistance, our flexible engagement models adapt to your goals and scale.

Patient & Member Support

Deliver consistent, empathetic patient and member interactions across voice and digital channels—aligned with healthcare compliance standards.

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Dedicated Healthcare Teams

Scale operations with trained healthcare support professionals, including clinical and administrative roles, working as an extension of your internal team.

Build a Dedicated Team

Operational Optimization & Automation

Improve efficiency and reduce costs through process optimization, analytics, and AI-enabled healthcare workflows.

Optimize My Operations
Technology & Integration Support

Our healthcare BPO services are supported by secure, scalable technology designed to integrate smoothly with your existing systems while maintaining compliance and operational visibility.

CRM & Ticketing Integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

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End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our healthcare BPO operations follow strict HIPAA and HITECH-aligned processes, with security controls designed to protect sensitive information.

Common healthcare BPO functions include patient/member support, billing inquiries, claims support, appointment scheduling, prior authorizations, and follow-up outreach.

Yes. We support healthcare providers, payers, and healthcare service organizations with tailored workflows and trained teams.

Yes. We offer scalable coverage models including extended hours and 24/7 support depending on your needs.

We use QA monitoring, compliance checks, service level reporting, and continuous improvement programs to maintain consistent performance.

Timelines depend on complexity and integration needs, but many programs can be launched in weeks with a structured onboarding and training process

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TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate exceptional patient care with our healthcare BPO services

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