24/7 Outsourced Live Chat Services for Exceptional Customer Experiences
Our 24/7 outsourced live chat services help e-commerce and B2B businesses deliver lightning-fast, proactive, and personalized support. By combining highly trained live chat agents with intelligent workflows, we improve response times, boost customer satisfaction (CSAT), and scale your omnichannel support operations while reducing overhead.
At Global Empire Corporation, we specialize in managed live chat support solutions that seamlessly integrate with your existing helpdesk and business operations. Whether you need website chat for lead generation, proactive chat, or responsive customer care, our live chat outsourcing helps you reduce support costs and build lasting customer relationships.
Why Choose Our Live Chat Support Solutions
- 25+ years of experience delivering technology-enabled live chat outsourcing and CX solutions
- Seamless omnichannel support covering website live chat, email, and social media messaging
- Lightning-fast response times with dedicated live chat agents and intelligent workflow automation
- Lower operational costs compared to in-house chat teams while improving support quality
- Data-driven chat analytics to boost conversion rates, lead generation, and customer satisfaction
- Secure agent onboarding, strict QA processes, and real-time performance monitoring
- Global delivery model featuring scalable 24/7/365 multilingual live chat support
Call Us On:
(780) 406-0000
Talk to a Call Center Specialist
Speak with a Call Center specialist and tell us about your business needs. We’ll recommend a scalable, results-driven solution tailored to your goals.
Reliable, Scalable & Personalized Live Chat Outsourcing
Every customer interaction impacts your brand’s reputation and bottom line. That’s why offering exceptional website chat support is critical. As your trusted live chat outsourcing provider, we utilize advanced helpdesk and live chat software to resolve queries instantly, capture leads proactively, and review chat transcripts for continuous quality assurance and sales development.
- Data-driven customer experience consulting
- Support ticket software for conversation tracking
- Dedicated specialists for complex customer needs
- Scalable support that grows with your customer base
Live Chat Support Solutions We Provide
Respond to Your Customers Today in Today's Environment
Social Media Moderation & Management
Protect and elevate your brand across all social platforms with professional moderation, community management, and real-time customer engagement.
Email Support & Management
Deliver thoughtful, personalized email responses that resolve issues efficiently and keep your customers informed and satisfied.
Live Person Chat Support
Connect with customers in real-time through professional live chat, reducing wait times, boosting satisfaction, and increasing conversions.
Web Form Follow-Up
Never miss a lead or inquiry. Our agents provide timely, professional follow-up on every web form submission to maximize engagement.
Inbound/Outbound Voice Support
Handle every call with excellence — from customer inquiries and order processing to proactive outreach, upselling, and retention campaigns.
Application Tech Support
Resolve application-related issues quickly with knowledgeable agents who provide step-by-step guidance and technical troubleshooting.
Website Tech Support
Keep your customers moving with dedicated website technical support covering navigation issues, account access, transactions, and more.
Automated Email Support
Scale your email operations with intelligent automation that handles routine inquiries, routes complex issues, and maintains personalized responses.
The Smart Choice
Why Should You Outsource Live Chat Support Services?
Develop Customer Trust
Establish yourself as the industry’s most trusted brand with no more unresolved live chat support issues. Customers may get assistance in a matter of minutes, not days or weeks.
Cost-Effectiveness
You could hire in-house, but you’d almost likely spend twice or four times as much. Our live chat support executives handle recruitment, onboarding, and quality management for each agent.
Enhance Customer Experience
With our help, your company will no longer have to worry about recruiting. We’ll help you efficiently and successfully grow your live chat support to exceed expectations.
Multiple Touchpoints
Offering Multiple Live Chat Support Touchpoints
Emails
Email is a versatile tool for providing customers with customized help. A quick, knowledgeable response from specialized customer care representatives may help your customers get the most out of their purchases.
Chats
One of the most important live chat support goals is to respond promptly. Enabling direct communication between customers and businesses results in faster responses, less churn, and increased loyalty over time.
Social Media
Why would you not assist your customers when they are interacting with you in the public spotlight? Our specialists provide simple ways to get practical advice and assistance right where your audience is.
Driving Top-Notch Live Chat Support
Delivering Exceptional Live Chat Support Across Every Touchpoint
Our live chat support services are designed to engage customers at every stage of their journey — from pre-purchase inquiries to post-sale support. Fast, personalized chat interactions improve customer satisfaction, reduce resolution times, and drive stronger brand loyalty.
Customer Care
Connect with your customers through real-time chat, social messaging, email, and more. Our omnichannel live chat practices help you grow and retain your customer base while protecting your brand reputation. We also offer multilingual chat support for your international customers.
Analytics & Automation
We deliver insight reports and analytics to give you a deep-dive to investigate your customer’s personalized journey. These valuable business insights are gathered from using the latest technologies combined with our years of experience in best practices in the industry.
Technology For Today
Today’s customers expect fast, seamless support across every digital channel. Our solutions help you exceed those expectations by placing skilled, adaptable chat specialists who are focused on your customers and can respond to changing demands quickly and efficiently.
Time Savings for Customers
Customers value speed. Our live chat services reduce wait times, resolve issues in real time, and follow up proactively — helping your customers get answers faster without the frustration of long hold times or delayed responses.
Proactive Strategy
Keep your customers informed about order updates, promotions, service changes, and support options through proactive chat engagement. Reaching out before customers need to ask builds trust and strengthens your brand’s image.
Scalable & Flexible Support
As your business grows, your live chat support needs evolve. Our scalable solutions allow you to quickly expand or adjust your support operations without disruption—ensuring consistent service quality at every stage of growth.
Why Choose Global Empire for Live Chat Support Solutions?
Your clients expect excellent service; however, when you handle the details on your own, you should ensure that you have all the necessary knowledge and training before attempting to take on all live chat support services. You run the danger of wasting both time and money, as well as failing to earn customer loyalty.
Global Empire Corporation has been offering a wide variety of outsourced live chat support services for the past 25 years, and we would be delighted to assist you as well. Our live and automated chat support solutions will ensure your customers feel taken care of, supported, and important to your business.
Bespoke Live Chat Support Solutions Built Around Your Needs
Global Empire Corporation designs live chat support solutions tailored to your customer volumes, channels, service complexity, and business challenges — ensuring flexibility, reliability, and measurable results at every touchpoint.
Live Chat Support Services
Deliver responsive, empathetic customer interactions across all channels with dedicated support teams.
Dedicated Support Teams
Scale operations with trained live chat support professionals aligned to your brand standards and goals.
Operational Optimization & Automation
Improve efficiency through analytics, automation, and AI-enabled live chat support workflows.
Technology & Integration Support
Our live chat support solutions are powered by secure, scalable technology that integrates seamlessly with your systems while maintaining full operational visibility.
CRM & System Integration
Seamless integration with your CRM, helpdesk, ticketing, and customer management platforms.
Secure Knowledge Management
Centralized knowledge bases for accurate, real-time customer support.
Quality Assurance & Performance Reporting
Call monitoring, service analytics, and continuous improvement reporting.
Agent-Assist & AI Tools
AI-powered tools to speed resolution, improve agent productivity, and enhance customer satisfaction.
How Our Live Chat Support Implementation Works
A structured approach designed to improve service quality, streamline support operations, and deliver measurable customer experience results.
Discover Our Services
End-to-End Customer Experience & BPO Solution
Empower your live chat support with integrated customer experience and BPO solutions designed to enhance customer satisfaction, improve operational efficiency, and ensure seamless support across every channel.
Industries We Serve Worldwide
Tailored Customer Experience Solutions for Every Industry
We deliver scalable, secure, and industry-specific BPO and live chat support services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Frequently asked questions
Tell us about your live chat support needs — we'll show you how to get there, faster and smarter.
What types of live chat support does Global Empire provide?
We provide comprehensive live chat support solutions including inbound and outbound voice support, live chat, email support, social media management, web form follow-up, and automated support services — available 24/7 across all channels.
Can you scale support as our business grows?
Absolutely. Our scalable live chat support solutions are designed to grow and change as your customer base evolves. Whether you need to ramp up for seasonal demand or scale for long-term growth, we adapt seamlessly.
What channels do you support?
We offer true omnichannel support including voice (inbound/outbound), live chat, email, social media, web forms, and automated support — ensuring your customers can reach you wherever they are most comfortable.
How does outsourcing live chat support save money?
By outsourcing with Global Empire, you avoid the costs of in-house hiring, training, infrastructure, and quality management — typically saving 2-4x compared to building an internal team while maintaining or improving service quality.
Where are your live chat support teams located?
We operate live chat support centers across the United States, United Kingdom, Canada, Europe, South Africa, Asia, and Latin America — ensuring optimal coverage, multilingual support, and cultural alignment for your customer base.
Do you use support ticket software?
Yes. Our customer care service uses advanced support ticket software that records conversations between customers and agents for tracking, quality assurance, and continuous improvement of the customer experience.
How quickly can you get started?
Our professional customer care consultants can expedite the onboarding process. Depending on complexity, we can have trained agents representing your brand within weeks — with full quality assurance and reporting from day one.