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Deliver Exceptional Customer Experiences at Every Touchpoint

When customers contact your business, they are beginning — or continuing — their journey with your brand. Every inbound interaction is an opportunity to strengthen trust, resolve concerns, and increase lifetime value.

At Global Empire Corporation, we deliver scalable, secure, and performance-driven inbound call center services designed to enhance customer satisfaction while optimizing operational efficiency. Whether your goal is resolving inquiries, increasing conversions, or providing technical assistance, our trained agents act as a seamless extension of your organization.

Why Choose Our Inbound Call Center Services

  • 27+ years of customer experience expertise
  • 24/7 live call answering services
  • Multilingual support in 25+ languages
  • PCI-compliant order processing
  • Scalable teams aligned with call volume
  • Data-driven CX analytics & performance reporting
  • Onshore, nearshore & offshore delivery models

(780) 406-0000

Call Us

Talk to an Inbound Call Center Specialist

Tell us about your call volume, service goals, and customer journey challenges, and we’ll design an inbound solution aligned with your workflows, systems, and business objectives.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Inbound Call Center Security, Accuracy & Operational Reliability

Global Empire Corporation delivers inbound call center services with security, consistency, and performance at the core. Our infrastructure is designed to protect customer data while ensuring reliable service delivery across every channel.

We implement secure access controls, continuous quality monitoring, and structured workflows—ensuring your inbound operations remain compliant, accurate, and brand-aligned.

  • Secure, role-based system access

  • Encrypted communication channels

  • PCI-compliant payment processing

  • Continuous QA and performance monitoring

  • Audit-ready reporting and documentation

Built for Growing Brands, Enterprises & Customer-Centric OrganBuilt for Growing Brands, Enterprises & Customer-Centric Organizationsizations

Inbound Call Center Services We Provide

Customer Service & Support

Professional inbound assistance focused on empathy, resolution, and relationship building.

Order Processing (PCI Compliant)

Secure transaction handling and real-time order management.

Technical Support & Help Desk

Tiered technical support to resolve issues quickly and improve customer satisfaction.

IVR & Intelligent Call Routing

Smart call flows that reduce wait times and improve customer journeys.

Reservation & Booking Support

Reliable scheduling and booking services across industries.

Lead Capture & Qualification

Convert inbound inquiries into qualified sales opportunities.

CX Analytics & Performance Reporting

Real-time dashboards, QA validation, and operational insights.

Back-Office Inbound Support

Documentation, ticket management, and workflow coordination.

Global Omnichannel Inbound Delivery Model

Our inbound call center delivery model is designed for flexibility, scalability, and consistency. We support onshore, nearshore, and offshore operations—ensuring reliable service quality regardless of geography or volume.

Our teams operate as a true extension of your organization, delivering connected, seamless customer journeys across:

  • Voice

  • Live Chat

  • Email

  • Social Media

  • Digital Messaging Platforms

Talk to an Inbound Call Center Specialist

How Our Inbound Call Center Engagement Works

A proven process designed for efficiency, scalability, and measurable service outcomes.

1
Discovery & Call Flow Assessment
We analyze your inbound processes, call drivers, volume trends, and service goals
2
Workflow Design & System Integration
We build call scripts, IVR paths, escalation frameworks, and reporting dashboards.
3
Training & Quality Framework Setup
Agents are trained on brand voice, compliance, systems, and service KPIs.
4
Launch & Continuous Optimization
We launch operations with real-time monitoring, QA scoring, and ongoing improvement.

Bespoke Inbound Call Center Solutions Built Around Your Business

We design inbound support solutions aligned with your customer journey, service volumes, and growth objectives.

Dedicated Inbound Support Teams

Brand-trained agents working exclusively on your account.

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Shared Agent Programs

Cost-efficient support models ideal for fluctuating volumes.

Build a Dedicated Team

CX Optimization & Analytics

Improve service quality through insights, automation, and workflow refinement.

Optimize My CX Operations
Technology & Integration Support

Our inbound call center services are powered by secure, scalable technology that integrates seamlessly with your existing systems.

CRM & Ticketing System Integration

Unified customer data and interaction history.

Secure Knowledge Management

Centralized knowledge bases for consistent resolution.

Quality Assurance & Performance Reporting

Call monitoring, QA scorecards, and real-time dashboards.

Agent-Assist & Productivity Tools

AI-enabled support tools for faster, more accurate resolutions.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. We offer 24/7 live answering services across multiple time zones.

Absolutely. Our flexible staffing models allow rapid scaling.

Yes. We support customers in 25+ languages globally.

Yes. We implement encrypted systems, secure access controls, and compliance-driven frameworks.

Depending on scope and integrations, programs can typically be launched within weeks.

Contact an Inbound Call Center Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate meaningful, resolution-focused customer experiences with our professional inbound call center services.

Request a Proposal