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Social Customer Care Solutions for Faster Response & Stronger Brand Loyalty

Social customer care solutions help businesses manage customer conversations across social media platforms while protecting brand reputation and improving customer experience. As customers increasingly use channels like Facebook, Instagram, X (Twitter), LinkedIn, and TikTok to ask questions, report issues, and share feedback, brands need fast, consistent, and professional responses—24/7.

At Global Empire Corporation, our social customer care teams help you monitor mentions, respond to customer inquiries, and manage public-facing interactions in real time. We combine trained customer care specialists with monitoring tools and structured escalation workflows to deliver consistent support across every social channel.

Why Choose Our Social Customer Care Solutions

  • 27+ years of experience supporting global CX operations
  • 24/7 monitoring and response coverage
  • Brand-aligned tone, voice, and customer handling
  • Faster response times and improved customer satisfaction
  • Escalation workflows for high-risk and sensitive cases
  • Support across major social platforms and channels
  • Reporting, analytics, and customer sentiment insights

(780) 406-0000

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Talk to a Social Customer Care Specialist

Tell us about your brand, social channels, and customer engagement goals, and we’ll design a social customer care solution aligned with your response standards and customer experience objectives.

Value Creation Faor Our Clients
Transactions Processed
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Contact Centers Worldwide
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Service in 27+ Languages
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Over 35000Happy Employees
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New Customers Acquired
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Social Customer Care Security, Quality & Brand Protection

Global Empire Corporation delivers social customer care services with professionalism, discretion, and operational reliability at the core. Our teams protect your brand by ensuring customers receive timely responses while reducing the risk of escalations, reputational damage, and inconsistent messaging.

We implement structured escalation procedures, secure platform access, and continuous quality monitoring—ensuring every interaction supports customer satisfaction and brand trust.

  • Secure role-based access to social accounts
  • Brand-aligned responses and tone guidelines
  • Escalation workflows for urgent issues
  • Continuous QA monitoring and reporting
Built for Brands, Digital Communities & Customer Support Teams

Social Customer Care Services We Provide

Social Media Monitoring & Listening

Track brand mentions, tags, comments, and direct messages across major platforms in real time.

Customer Inquiry Response Management

Respond quickly and professionally to customer questions, service issues, and product inquiries.

Social Media Complaint Management

Manage complaints and negative feedback with structured workflows to reduce churn and improve loyalty.

Escalation & Crisis Response Support

Identify high-risk issues early and escalate cases to management teams through defined procedures.

Community Engagement & Customer Interaction

Support positive customer conversations, community management, and engagement initiatives.

Social Content Scheduling Support

Post and schedule updates aligned with your content calendar and marketing objectives.

Competitor & Market Monitoring

Track competitor activity and industry conversations to support brand strategy and positioning.

Analytics, Reporting & Insights

Measure performance through reporting on response time, engagement trends, sentiment, and recurring customer issues.

Global Social Customer Care Delivery Model

Our social customer care delivery model is designed for continuous coverage, flexibility, and scalable support. We provide onshore, nearshore, and offshore teams to ensure your customers receive timely responses across time zones and peak engagement hours.

Our teams operate as an extension of your organization—protecting brand reputation while improving customer satisfaction through consistent, on-time engagement.

Talk to a Social Customer Care Expert

How Our Social Customer Care Engagement Works

A proven process designed for speed, brand consistency, and customer satisfaction

1
Discovery & Brand Alignment
We review your brand guidelines, social channels, response expectations, and escalation requirements.
2
Workflow Design & Escalation Setup
We define response workflows, routing paths, priority handling, and escalation processes.
3
Training & Quality Framework Setup
Agents are trained on your brand voice, platform best practices, and customer experience standards.
4
Launch & Continuous Optimization
Live social customer care begins with real-time monitoring, reporting, and ongoing performance refinement.

Bespoke Social Customer Care Solutions Built Around Your Brand

We design social customer care programs tailored to your channels, customer volume, and response expectations—ensuring consistent customer experiences and long-term brand trust.

24/7 Social Media Coverage

Keep your customers supported day and night with real-time monitoring and fast responses..

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Dedicated Social Customer Care Specialists

Work with trained agents aligned to your brand voice, policies, and customer expectations.

 

Build a Dedicated Team

Complaint Handling & Reputation Protection

Reduce churn and prevent PR issues with structured complaint management and escalation workflows.

Optimize My Social Strategy
Technology & Integration Support

Our social customer care solutions integrate seamlessly with your customer support tools, CRM systems, and reporting workflows.

Platform & Tool Integration

Support for social inbox tools, CRM platforms, helpdesk systems, and ticketing workflows.

Secure Data Handling

Controlled access, secure credentials, and compliant workflows.

Quality Assurance & Reporting

Response quality tracking, QA audits, and performance dashboards.

AI-Enhanced Social Listening

Automation tools to detect trends, high-risk mentions, and sentiment changes faster.

Discover Our Services

End-to-End Customer Experience & BPO Solution

We are more than social customer care solution provider—we are a long-term CX outsourcing partner. By blending human empathy, real-time engagement, and operational excellence, we help brands deliver consistent customer experiences across every channel.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. We provide 24/7 coverage based on your brand needs, customer volume, and response requirements.

Yes. Our teams support major platforms including Facebook, Instagram, X (Twitter), LinkedIn, and more.

Yes. Social customer care is designed to respond to customers directly on social platforms, whether or not a formal ticket exists.

 

Yes. We manage complaints using structured workflows designed to reduce negative impact and improve customer satisfaction.

Launch timelines depend on channels and complexity, but most programs can be implemented within weeks.

Contact a Social Customer Care Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Tell us about your social channels, response goals, and customer engagement needs — we’ll show you how to strengthen brand trust and improve customer satisfaction through social customer care.

Request a Proposal