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Digital & CX Services for Transformative Customer Experiences & Competitive Advantage

Digital & CX services help organizations design, optimize, and transform customer journeys across digital and physical touchpoints. In today’s experience-driven economy, brands are built through interactions—not advertising alone. Businesses that succeed are those that combine strategy, empathy, data, and technology to create meaningful customer connections.

At Global Empire Corporation, we provide digital and customer experience (CX) consulting services that help businesses reimagine engagement, enhance digital ecosystems, and deliver unified, measurable, and growth-focused experiences.

Why Choose Our AI Automation Services

  • 27+ years of experience delivering CX and digital transformation solutions
  • End-to-end customer journey design and optimization
  • Data-driven CX strategy backed by real-time analytics
  • Omnichannel integration across digital and traditional touchpoints
  • Advanced UX and user-centric design expertise
  • Measurable improvements in customer satisfaction and retention
  • Global consulting and implementation capabilities

(780) 406-0000

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Talk to a Digital & CX Specialist

Tell us about your customer experience goals, digital challenges, and transformation roadmap, and we’ll design a strategic CX solution aligned with your business vision.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Digital & CX Strategy, Security & Operational Reliability

Global Empire Corporation delivers digital and CX consulting services with structure, measurable impact, and enterprise-level governance. Our transformation frameworks are designed to protect data, ensure compliance, and drive consistent experience quality across all touchpoints.

We combine secure digital architecture with human-centered design principles to deliver CX transformation without operational disruption.

  • Secure, role-based system integrations

  • Data-driven insights and governance frameworks

  • Continuous performance monitoring and reporting

  • Audit-ready compliance documentation

Built for Growth-Focused Brands, Enterprises & Customer-Centric Organizations

Digital & CX Services We Provide

Customer Journey Mapping & Experience Strategy

End-to-end journey analysis to identify friction points, satisfaction drivers, and growth opportunities.

Omnichannel Experience Design

Transform every online and offline touchpoint into a seamless, integrated “wow” moment.

360-Degree Customer Insights & Analytics

Leverage consumer data, feedback, and behavioral insights to improve engagement and loyalty.

UX & User-Centric Design (UCD)

Design consistent, intuitive digital experiences using creative thinking and usability best practices.

Digital Marketing & Experience Integration

Align marketing, sales, and service into one cohesive experience ecosystem.

Portal Modernization & Digital Upgrades

Enhance legacy platforms with improved usability, responsiveness, and device compatibility.

Tailored CX Applications

Build AI-powered, mobile-first CX applications for enhanced personalization and engagement.

CX Assessment & Transformation Consulting

Measure satisfaction, identify pain points, and implement measurable improvements.

Global Digital & CX Delivery Model

Our digital and CX consulting model is built for adaptability and scalability. We collaborate closely with marketing, sales, IT, and customer service leaders to align digital strategy with business outcomes.

From strategic research and journey mapping to technology integration and performance optimization, our consultants work as an extension of your leadership team.

Talk to a Digital & CX Expert

How Our Digital & CX Engagement Works

A structured approach to measurable transformation

1
Discovery & CX Assessment
We evaluate your current customer experience, digital maturity, and engagement metrics.
2
Strategy Design & Roadmap Development
We develop a transformation roadmap aligned with customer expectations and business objectives.
3
Experience Design & Technology Integration
We implement omnichannel solutions, UX enhancements, and digital upgrades.
4
Optimization & Continuous Innovation
We monitor engagement, refine touchpoints, and continuously evolve your CX ecosystem.

Bespoke Digital & CX Solutions Built Around Your Brand

We design customer-centric digital ecosystems that strengthen loyalty, reduce churn, and differentiate your brand in competitive markets.

Experience Transformation Programs

Redesign customer journeys to deliver measurable business value.

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Dedicated Digital & CX Consulting Teams

Work with specialists in experience design, analytics, and digital architecture.

Build a Dedicated Team

Continuous Experience Optimization

Leverage real-time data and feedback to enhance satisfaction and retention.

Optimize My CX Strategy
Technology & Integration Support

Our digital & CX services integrate seamlessly with your existing platforms.

CRM & Customer Data Integration

Unify customer data to enable personalized, contextual engagement.

Digital Architecture & Platform Integration

Connect marketing, commerce, support, and analytics systems into one cohesive ecosystem.

Analytics & Feedback Monitoring

Track satisfaction, engagement, churn, and conversion across touchpoints.

AI & Automation Enablement

Leverage AI, machine learning, and automation for smarter personalization.

Discover Our Services

End-to-End Customer Experience & BPO Solution

We are more than a CX consulting firm—we are a digital transformation partner. By blending empathy with analytics and strategy with technology, we help organizations create meaningful, measurable, and sustainable customer experiences.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

We support enterprises across retail, finance, healthcare, telecom, government, and more.

Yes. We provide end-to-end CX transformation from research to implementation.

Yes. We modernize portals, apps, and digital ecosystems.

Through journey analytics, satisfaction tracking, churn analysis, and engagement metrics.

Most engagements begin within 2–4 weeks following initial discovery.

Contact a Digital & CX Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Transform customer journeys and build meaningful, measurable digital experiences with our Digital & CX services.

Request a Proposal