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CX Analytics Services for Deeper Insights & Smarter Customer Decisions

CX analytics services help businesses understand customer needs, expectations, and behaviors across every stage of the customer journey. By analyzing customer interactions and engagement data, organizations gain actionable insights to improve experiences, increase loyalty, and reduce churn.

At Global Empire Corporation, we turn customer data into intelligence. Our CX analytics solutions help you uncover what drives satisfaction, what causes friction, and how to optimize your customer experience strategies for long-term growth.

Why Choose Our Omnichannel CX Outsourcing Services

  • 27+ years of experience delivering customer experience intelligence
  • Advanced analytics across voice, digital, and omnichannel interactions
  • Real-time and historical customer insight reporting
  • Predictive analytics to anticipate customer behavior and churn
  • Data-driven recommendations to improve CX performance
  • Secure data handling, QA monitoring, and performance reporting
  • Global delivery with scalable analytics support

(780) 406-0000

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Talk to a CX Analytics Specialist

Tell us about your customer experience goals and data challenges, and we’ll design a CX analytics solution aligned with your business strategy and customer journeys.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

CX Analytics Security, Accuracy & Operational Reliability

Global Empire Corporation delivers CX analytics services with data security, accuracy, and reliability at the core. Our analytics operations are designed to protect customer information while ensuring consistent, high-quality insights across all channels.

We implement structured access controls, secure analytics platforms, and continuous monitoring—ensuring data integrity and compliance at every stage.

  • Secure, role-based system access
  • Encrypted communication channels
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Built for Data-Driven Brands & Customer-Focused Organizations

CX Analytics Services We Provide

Customer Journey Analytics

Analyze customer journeys across channels to identify friction points and optimization opportunities.

Voice & Interaction Analytics

Extract insights from calls, chats, emails, and digital conversations to understand sentiment and intent.

Customer Satisfaction & Sentiment Analysis

Measure CSAT, NPS, sentiment, and overall experience quality.

Churn & Retention Analytics

Identify churn drivers and predict customer retention trends.

Performance & Agent Analytics

Analyze agent performance, interaction quality, and CX impact.

Marketing & Campaign Analytics

Measure campaign effectiveness and optimize targeting and messaging.

Predictive Analytics & Forecasting

Use historical data to predict future customer behavior and outcomes.

CX Reporting & Dashboards

Custom dashboards and reports for real-time CX visibility.

Global CX Analytics Delivery Model

Our CX analytics delivery model is designed for flexibility, scalability, and consistency. We support onshore, nearshore, and offshore analytics operations—ensuring reliable insight generation regardless of geography or data volume.

Our teams operate as an extension of your organization, translating complex data into clear, actionable insights.

Talk to a CX Analytics Expert

How Our CX Analytics Engagement Works

A proven process designed for insight, accuracy, and measurable impact

1
Discovery & Data Assessment
We review your customer data sources, interaction channels, and CX objectives.
2
. Analytics Design & Integration
We integrate analytics tools and define KPIs aligned with your business goals.
3
Validation & Quality Framework Setup
Validation & Quality Framework Setup
4
Launch & Continuous Optimization
Live analytics with ongoing refinement, insights, and recommendations.

Bespoke CX Analytics Solutions Built Around Your Business

We design CX analytics solutions tailored to your customer journeys, data maturity, and strategic priorities—helping you turn insight into action.

CX Insight & Intelligence

Understand what your customers think, feel, and expect.

 

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Dedicated Analytics Teams

Work with CX analytics specialists focused on your business outcomes.

Build a Dedicated Team

Continuous CX Optimization

Leverage insights to refine experiences, reduce churn, and increase loyalty.

Optimize My CX Analytics
Technology & Integration Support

Our CX analytics services integrate seamlessly with your existing platforms and systems.

CRM & Omnichannel Platform Integration

Unified customer data and interaction history across channels.

Secure Knowledge Management

Centralized knowledge bases to ensure accuracy and consistency.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and real-time reporting.

Agent-Assist & Productivity Tools

AI-enabled tools that support faster resolution and better customer outcomes.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Our CX analytics solutions help organizations move from reactive decision-making to proactive customer experience management—lowering acquisition costs, increasing retention, and reducing churn.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government
  • Education

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

We analyze voice, chat, email, social media, CRM, and digital interaction data.

Yes. Our analytics identify churn drivers and predict at-risk customers.

Yes. We offer real-time and scheduled CX reporting dashboards.

Absolutely. Security and data protection are core to our analytics framework.

Most CX analytics programs can be launched within 2–6 weeks, depending on scope.

Contact a CX Analytics Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Turn customer data into powerful insights with our CX analytics services.

Request a Proposal