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Logistics & Transportation BPO Services for End-to-End Visibility & Operational Efficiency

Logistics & Transportation BPO services help logistics providers, freight companies, carriers, and supply chain organizations manage customer communication, shipment coordination, and operational workflows—while improving visibility, responsiveness, and cost control.

At Global Empire Corporation, we deliver scalable, customer-centric Logistics & Transportation BPO services designed to support fast-moving operations, time-sensitive shipments, and complex supply chain networks.

  • End-to-end Logistics & Transportation BPO and call center outsourcing
  • Omnichannel customer and partner support across voice & digital channels
  • Shipment tracking, dispatch coordination & order management
  • Scalable operations for peak demand and seasonal surges
  • Multilingual logistics customer support
  • Secure onboarding, QA monitoring & performance reporting

Call Us On:

(780) 406-0000

Talk to a Logistics & Transportation BPO Specialist

Tell us about your logistics or transportation support needs and we’ll recommend a scalable, cost-effective BPO solution tailored to your operations.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Reliable, Time-Sensitive & Customer-Focused Logistics Operations

In logistics and transportation, every minute counts. Global Empire Corporation delivers Logistics & Transportation BPO services with speed, accuracy, and reliability at the core of every interaction.

Our teams support logistics providers, carriers, freight forwarders, and transportation companies by managing high-volume communication, shipment inquiries, and operational coordination—ensuring smooth delivery experiences and strong customer trust.

  • Logistics-aligned operational workflows
  • Secure, role-based system access
  • Continuous QA and CX performance monitoring
  • Audit-ready reporting and documentation
Logistics & Transportation BPO Services We Provide

Built for logistics providers, carriers & transportation companies

Customer Service & Shipment Support

Inbound and outbound customer support for shipment status, delivery inquiries, and service requests.

Order Management & Dispatch Coordination

Order entry, dispatch scheduling, routing updates, and delivery coordination.

Shipment Tracking & Notifications

Real-time tracking updates, proactive notifications, and exception management.

Freight & Carrier Support

Support for drivers, carriers, and partners including scheduling and documentation assistance.

Returns, Claims & Exception Handling

Claims processing, issue resolution, and delivery exception management.

Billing & Invoicing Support

Freight billing inquiries, invoice clarification, payment follow-ups, and collections support.

Customer Retention & Account Support

Proactive communication to improve customer satisfaction and retention.

Back-Office Logistics BPO Services

Data entry, documentation processing, reporting, and operational support workflows.

Global Logistics & Transportation BPO Delivery Model

Global Empire Corporation delivers Logistics & Transportation BPO services through a flexible, scalable delivery model designed to support regional and global supply chain operations.

We provide multilingual coverage, 24/7 availability, and consistent service quality—allowing logistics organizations to scale efficiently without operational disruption.

We support onshore, nearshore, and offshore delivery models based on your coverage needs and service complexity.

Talk to a Healthcare Bpo Expert

How Our Logistics & Transportation BPO Engagement Works

A proven, compliance-first process designed to deliver secure, scalable, and efficient Logistics & Transportation BPO services.

1
Discovery & Operational Assessment
We review your logistics workflows, shipment lifecycle, and customer touchpoints.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your systems, partners, and service standards.
3
Training & Quality Setup
Logistics-trained agents prepared with role-specific training and QA metrics.
4
Launch & Continuous Optimization
Live operations supported by analytics, monitoring, and ongoing improvement.

Bespoke Logistics & Transportation BPO Solutions Built Around Your Needs

Global Empire Corporation designs Logistics & Transportation BPO solutions tailored to your shipment volumes, service requirements, and customer expectations—ensuring flexibility, reliability, and measurable outcomes.

Customer Care & Shipment Coordination

Deliver accurate, responsive support across every logistics touchpoint.

 

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Dedicated Logistics Support Teams

Agents trained and managed as an extension of your operations.

Build a Dedicated Team

CX Optimization & Automation

Improve efficiency using analytics, automation, and AI-enabled workflows.

Optimize My Operations
Technology & Integration Support

Our Logistics & Transportation BPO services integrate seamlessly with your existing systems to ensure real-time visibility and operational control.

CRM & reservation system integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your logistics and transportation operations with integrated CX, contact center, and BPO services designed to improve efficiency, reduce delays, and enhance customer experience.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our Logistics & Transportation BPO services are designed specifically for logistics and transportation organizations.

Yes. We manage shipment tracking, dispatch coordination, and delivery updates.

Do you offer omnichannel logistics customer support?

Yes. Our teams scale quickly to handle seasonal and demand-based spikes.

Yes. We support customers in 27+ languages.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate seamless supply chain communication with our Logistics & Transportation BPO Services.

Request a Proposal