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Travel & Hospitality BPO Services for Exceptional Guest Experiences & Revenue Growth

Travel & Hospitality BPO services help travel companies, hotels, resorts, and hospitality brands deliver personalized, responsive, and seamless customer experiences—while improving conversions, loyalty, and operational efficiency.

For business or leisure travel, customer expectations are higher than ever. At Global Empire Corporation, we provide a complete suite of customer care and guest management solutions designed to personalize every stage of the traveler journey and strengthen your brand experience.

  • End-to-end Travel & Hospitality BPO and call center outsourcing
  • Omnichannel guest support across voice, chat, email & social platforms
  • Reservation, booking, cancellation & refund management
  • Scalable operations for peak seasons and high demand
  • AI-enabled customer insights & CX optimization
  • Secure onboarding, QA monitoring & performance reporting

(780) 406-0000

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Talk to a Travel & Hospitality BPO Specialist

Tell us about your travel or hospitality customer service needs and we’ll recommend a scalable, revenue-focused BPO solution tailored to your business.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Personalized Customer Care for Travel & Hospitality Brands

Businesses in the travel and hospitality industry rely on customer satisfaction as a core differentiator. Outsourcing customer support enables travel and hospitality brands to adapt quickly to changing guest expectations—while ensuring smooth operations and consistent service quality.

Our full-service global call center solutions support travel companies, hotel chains, resorts, and hospitality platforms, acting as an extension of your sales and service teams. We currently support 150+ travel and hospitality clients, 1,000+ properties, and manage millions of customer interactions annually.

  • Omnichannel guest engagement workflows
  • Secure, role-based system access
  • Continuous QA and CX performance monitoring
  • Audit-ready reporting and documentation
Travel & Hospitality BPO Services We Provide

Built for travel agencies, hotels, resorts & hospitality brands

Customer Service & Guest Support

Inbound and outbound guest assistance for inquiries, complaints, and service requests.

Reservations, Booking & Fulfillment

Trip booking, hotel reservations, modifications, confirmations, and fulfillment support.

Cancellations, Refunds & Changes

Efficient handling of cancellations, refunds, rebookings, and policy explanations.

Multichannel Sales & Revenue Support

Inbound and outbound sales, upselling, cross-selling, and conversion optimization.

Loyalty & Rewards Program Management

Creation, management, and support for loyalty and reward programs.

Lead Generation & Customer Acquisition

Sales leads, inquiries, and customer acquisition campaigns.

Reputation & Social Media Management

Brand monitoring, review responses, and social media customer engagement.

Back-Office Travel & Hospitality BPO Services

Data management, reporting, documentation, and operational workflows.

Global Travel & Hospitality BPO Delivery Model

Our scalable delivery model supports travel and hospitality businesses worldwide, providing flexibility to handle seasonal demand, peak travel periods, and sudden surges in volume.

  • Booking agents, customer service agents, and sales professionals

  • Onshore, nearshore, and offshore delivery models

  • Local CRMs and certified project managers for smooth transitions

  • Infrastructure designed for high availability and resilience

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How Our Travel & Hospitality BPO Engagement Works

A proven, compliance-first process designed to deliver secure, scalable, and efficient Travel & Hospitality  BPO services.

1
Discovery & Experience Assessment
We analyze guest journeys, booking flows, and service expectations.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your brand standards and systems.
3
Training & Quality Setup
Hospitality-trained agents prepared with service protocols and CX metrics.
4
Launch & Continuous Optimization
Live operations supported by analytics, monitoring, and CX improvements.

Bespoke Travel & Hospitality BPO Solutions Built Around Your Needs

Global Empire Corporation helps travel and hospitality brands grow their customer base while ensuring exceptional guest satisfaction—before, during, and after the journey.

Guest Care & Booking Support

Deliver personalized, responsive support across all traveler touchpoints.

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Dedicated Travel Support Teams

Agents trained and managed as an extension of your brand.

Build a Dedicated Team

CX Optimization & Digital Intelligence

Improve service quality and revenue using AI, analytics, and automation.

Optimize My Operations
Technology & Integration Support

Our Travel & Hospitality BPO services integrate seamlessly with your platforms to ensure visibility, performance, and scalability.

CRM & reservation system integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our services are designed specifically for travel and hospitality businesses.

Yes. We handle reservations, changes, cancellations, and refunds end to end.

Absolutely. We support phone, chat, email, social media, and WhatsApp.

Yes. Our teams scale quickly to meet seasonal and demand-based spikes.

Yes. We use AI-driven insights to optimize guest experiences and service quality.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate unforgettable guest journeys with our Travel & Hospitality BPO Services

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