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Banking & Financial Services BPO for Secure, Compliant & Customer-Centric Operations

Banking & Financial Services BPO helps banks, financial institutions, fintech companies, and lenders outsource customer support, transaction assistance, and back-office operations while maintaining security, compliance, and service excellence.

At Global Empire Corporation, we deliver end-to-end Banking & Financial Services BPO solutions designed to improve customer trust, operational efficiency, and regulatory confidence—across every stage of the financial customer lifecycle.

  • End-to-end Banking & Financial Services BPO and call center outsourcing
  • Secure, compliance-aligned customer support operations
  • Omnichannel engagement across voice, chat, email & digital channels
  • Scalable support for peak demand and regulatory changes
  • Multilingual financial customer service
  • QA monitoring, analytics & performance reporting

(780) 406-0000

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Talk to a Banking & Financial Services BPO Specialist

Tell us about your banking or financial operations and we’ll recommend a secure, scalable BPO solution tailored to your business and compliance requirements.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Secure, Reliable & Compliance-Focused Financial Operations

Global Empire Corporation delivers Banking & Financial Services BPO with security, accuracy, and regulatory alignment at the core of every interaction. Our teams support high-volume financial inquiries, sensitive transactions, and customer service workflows while maintaining confidentiality and trust.

We help financial institutions reduce operational risk, improve response times, and deliver consistent service across all customer touchpoints.

  • Compliance-aligned financial workflows
  • Secure, role-based system access
  • Continuous QA and performance monitoring
  • Audit-ready reporting and documentation
Banking & Financial Services BPO We Provide

Built for banks, lenders, fintechs & financial institutions

Banking Customer Support

Inbound and outbound customer service for account inquiries, transactions, and service requests.

Transaction & Account Assistance

Support for balance inquiries, transaction tracking, account updates, and service requests.

Billing, Payments & Collections Support

Payment inquiries, reminders, collections assistance, and billing clarification.

Fraud Prevention & Risk Support

Customer communication for fraud alerts, verification, and risk-related inquiries.

Loan & Credit Support Services

Assistance with loan inquiries, application follow-ups, credit services, and documentation.

Customer Acquisition & Retention

Onboarding, upselling, cross-selling, and retention programs.

Back-Office Financial BPO Services

Data processing, documentation management, compliance support, and reporting.

Omnichannel Digital Financial Support

Live chat, email, IVR, and digital customer engagement services.

Global Banking & Financial Services BPO Delivery Model

Global Empire Corporation delivers Banking & Financial Services BPO through a flexible, scalable delivery model designed to support regional and global financial operations. Our teams provide multilingual coverage, 24/7 availability, and consistent service quality—while maintaining regulatory alignment.

We support onshore, nearshore, and offshore delivery models based on compliance, security, and operational needs.

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How Our Banking & Financial Services BPO Engagement Works

A proven, security-first approach

1
Discovery & Compliance Assessment
We review your workflows, regulatory requirements, and customer service objectives.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your systems, policies, and compliance standards.
3
Training & Quality Setup
Financial-trained agents prepared with role-specific training, QA frameworks, and KPIs.
4
Launch & Continuous Optimization
Live operations supported by monitoring, analytics, and continuous improvement.

Bespoke Banking & Financial BPO Solutions Built Around Your Needs

Global Empire Corporation designs Banking & Financial Services BPO solutions tailored to your products, customer base, and regulatory environment—ensuring flexibility, security, and measurable results.

Financial Customer Care & Support

Deliver accurate, responsive assistance across every financial touchpoint.

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Dedicated Financial Support Teams

Scale operations with trained financial professionals aligned to your brand.

Build a Dedicated Team

CX Optimization, Analytics & Automation

Improve efficiency and reduce risk through analytics, automation, and AI-enabled workflows.

Optimize My Operations
Technology & Integration Support

Our Banking & Financial Services BPO solutions are powered by secure, scalable technology designed to integrate seamlessly with financial systems.

CRM & Ticketing Integration

We work with leading CRM and ticketing platforms to manage patient, provider, and member interactions efficiently across channels.

Secure Knowledge Management

A centralized, secure knowledge base ensures agents have access to accurate information while protecting sensitive healthcare data.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.

Agent-Assist & Productivity Tools

AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your banking or financial organization with integrated CX, contact center, and BPO services designed to enhance customer trust, ensure compliance, and support sustainable growth.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our Banking & Financial Services BPO solutions are designed for banks, fintechs, and financial institutions.

Yes. Security, confidentiality, and compliance are central to our operations.

Absolutely. We support phone, chat, email, IVR, and digital channels.

We use QA monitoring, compliance checks, service level reporting, and continuous improvement programs to maintain consistent performance.

Timelines depend on complexity and integration needs, but many programs can be launched in weeks with a structured onboarding and training process

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TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate secure, compliant, and customer-centric financial services with our Banking & Financial Services BPO solutions.

Request a Proposal