Call Center Calculator

E-commerce BPO Services for Seamless Customer Experience & Scalable Growth

E-commerce BPO services help online businesses outsource customer support, order management, payment assistance, and post-purchase workflows while maintaining brand consistency, customer satisfaction, and operational efficiency across all digital touchpoints.

  • End-to-end e-commerce BPO and call center services
  • Omnichannel customer support across voice, chat, email & social
  • PCI-compliant payment and order processing
  • Multilingual e-commerce customer service for global shoppers
  • Scalable support for peak sales seasons and promotions
  • AI-enabled CX workflows to improve response time and ROI

(780) 406-0000

Call Us

Talk to an E-commerce BPO Specialist

Tell us about your e-commerce support needs and we’ll recommend a scalable, cost-effective BPO solution designed to enhance customer experience and drive online growth.

Value Creation Faor Our Clients
Transactions Processed
0 B+
Contact Centers Worldwide
0 +
Service in 27+ Languages
0
Over 35000Happy Employees
0 k+
New Customers Acquired
0 M+

Secure, Scalable & Reliable E-commerce Operations

Global Empire Corporation delivers e-commerce BPO services with reliability, security, and performance at the core of every operation. Our teams manage high-volume customer interactions, order inquiries, and post-purchase support while ensuring consistent service quality across all channels.

As a PCI-compliant e-commerce call center, we help protect customer payment data, manage sensitive transactions, and maintain trust throughout the buyer journey—before, during, and after checkout.

  • PCI-compliant order and payment processing
  • Secure, role-based system access
  • Continuous QA and CX performance monitoring
  • Audit-ready reporting and documentation
E-commerce BPO Services We Provide

Built for DTC brands, marketplaces, and online retailers

E-commerce Customer Support

Inbound and outbound customer service across phone, chat, email, and social platforms.

Order Management & Processing

Order placement, tracking, modifications, cancellations, and fulfillment coordination.

Payments, Billing & Refund Support

PCI-compliant payment handling, refunds, chargebacks, and billing inquiries.

Returns & Exchanges Management

Customer-friendly returns processing to improve satisfaction and retention.

Product & Catalog Support

Assistance with product inquiries, availability, sizing, pricing, and promotions.

Customer Acquisition & Retention

Pre-sales support, upselling, cross-selling, and loyalty-building interactions.

Social Media & Digital Engagement

Customer care and brand engagement across social platforms and online channels.

Outbound Sales & Follow-Ups

Cart abandonment follow-ups, promotions, and proactive customer outreach.

Global E-commerce BPO Delivery Model

Global Empire Corporation delivers e-commerce BPO services through a flexible, scalable delivery model designed to support businesses of all sizes. Our teams provide multilingual coverage, 24/7 availability, and consistent service quality across regions—without compromising brand voice or customer experience.

We support onshore, nearshore, and offshore delivery models based on your sales volume, market reach, and growth objectives.

Talk to an E-commerce BPO Expert

How Our E-commerce BPO Engagement Works

A proven, performance-driven process designed for online businesses

1
Discovery & CX Assessment
We analyze your customer journeys, platforms, and support requirements.
2
Workflow Design & Knowledge Transfer
Customized workflows aligned with your e-commerce systems, policies, and brand tone.
3
3. Training & Quality Setup
E-commerce-trained agents prepared with product knowledge, CX standards, and QA metrics.
4
Launch & Continuous Optimization
Live operations with analytics, reporting, and ongoing CX optimization.

Bespoke E-commerce BPO Solutions Built Around Your Needs

Global Empire Corporation designs e-commerce BPO solutions tailored to your business model, product catalog, customer volume, and growth stage—ensuring flexibility, scalability, and measurable results.

Customer Care & Order Support

Deliver fast, personalized customer interactions across every digital channel.

Get started

Dedicated E-commerce Support Teams

Scale operations with trained agents working as an extension of your in-house team.

Build a Dedicated Team

CX Optimization & Automation

Improve efficiency and reduce costs using analytics, automation, and AI-enabled workflows.

Optimize My Operations
Technology & Integration Support

Our e-commerce BPO services are powered by secure, scalable technology that integrates seamlessly with your existing platforms.

CRM, Helpdesk & E-commerce Platform Integration

Support for major CRMs, helpdesks, payment gateways, and e-commerce platforms.

 

Secure Knowledge Management

Centralized product and policy knowledge for accurate customer responses.

Quality Assurance & Performance Reporting

Call monitoring, CX analytics, and performance dashboards.

Agent-Assist & Automation Tools

AI-powered tools to improve response times, accuracy, and customer satisfaction.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Image description
Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Image description
Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
Image description
Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Image description
Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Image description
Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Image description
Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
Image description

Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

  • Government
  • Education

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. Our e-commerce BPO services are designed specifically for online retailers, DTC brands, and marketplaces.

Yes. We scale quickly during sales events, promotions, and seasonal spikes.

Absolutely. We support phone, chat, email, social media, and digital channels.

Yes. Our operations follow PCI-compliant processes for secure payment handling.

Yes. We support customers in 27+ languages globally.

Most engagements can be launched within 2–6 weeks, depending on scope.

Contact To BPO Specialist

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate exceptional patient care with our healthcare BPO services

Request a Proposal