(780) 406-0000
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(780) 406-0000
Call Center Calculator

Omnichannel Customer Experience Outsourcing Services for Seamless Engagement & Growth

Omnichannel customer experience outsourcing services help businesses deliver consistent, connected, and personalized customer interactions across voice, chat, email, social media, and digital channels. By outsourcing omnichannel CX operations, organizations improve response times, reduce costs, and create unified customer journeys that drive satisfaction and loyalty.

Why Choose Our Omnichannel CX Outsourcing Services

  • 25+ years of experience delivering global customer experience solutions
  • Scalable omnichannel support across voice and digital channels
  • Faster agent ramp-up with brand-aligned training frameworks
  • AI-enabled workflows that improve resolution speed and consistency
  • Secure onboarding, QA monitoring, and performance reporting
  • Global delivery with multilingual and 24/7 coverage

(780) 406-0000

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Talk to a Call Center Specialist

Speak with a Call Center specialist and tell us about your business needs. We’ll recommend a scalable, results-driven solution tailored to your goals.

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Industry-Best Omnichannel Solutions

Businesses having a presence online, offline, and across numerous platforms need to constantly get in touch with the customers. The omnichannel solutions offered by Global Empire ensure a quality experience regardless of the interaction channel. Omnichannel experiences integrate incoming and outward communication to provide proactive, contextual interactions and an easy consumer experience. Get omnichannel software solutions to create frictionless, customized interactions across all channels and touchpoints throughout the customer experience.

Your consumers, agents, and representatives can seamlessly transition across channels. Your company can effectively design, implement, and manage even the most complicated customer journeys by routing to route interactions for quality omnichannel customer engagement.

Our Omnichannel CX solution creates a seamless customer-centric experience for your customers to help:

  • Create a personalized customer experience
  • Increase customer loyalty
  • Increase customer retention
  • Engage with your customers at key points throughout their customer journey
  • Reduce customer calls

Our team of omnichannel solutions specialists will work together to develop the perfect conversational scripts to lead your customers through their easy experiences with your brand.

The team will aid customers from brand engagement through customer hand-off and thorough resolution.

Omnichannel CX Security, Data Protection & Operational Reliability

Global Empire Corporation delivers omnichannel customer experience outsourcing with security, reliability, and performance at the core. Our operations are built to protect customer data while ensuring consistent service quality across every channel.

We implement structured access controls, secure systems, and continuous monitoring to ensure customer interactions remain protected and compliant—while delivering seamless experiences across touchpoints.

Technology Partners

We work with leading CX and technology providers to deliver scalable, AI-enabled, and performance-driven solutions.

Awards & Recognition

Our commitment to service quality, innovation, and results has earned recognition across the CX and outsourcing industry.

Compliance Certifications

Our processes align with recognized compliance and security standards to support data protection, audit readiness, and quality assurance.

Built for growing brands, enterprises, and digital-first organizations

Omnichannel Customer Experience Services We Provide

Customer Care & Support

Inbound and outbound customer support across voice, chat, email, and messaging platforms.

Live Chat & Messaging Support

Real-time engagement through website chat, in-app messaging, and conversational platforms.

Email & Ticket Management

Structured email support and ticket workflows to ensure timely, accurate resolutions.

Social Media Customer Support

Public and private customer engagement across social media platforms to protect brand reputation.

Technical & Product Support

Tiered technical support services designed to resolve issues efficiently across channels.

Sales & Revenue Support

Omnichannel sales assistance for lead qualification, conversions, upselling, and cross-selling.

Customer Retention & Loyalty Support

Proactive outreach and follow-up to improve retention and lifetime value.

IT Infrastructure Support

IT Infrastructure Support — We ensure your business operates 24/7 with reliable network, data security, cloud, and end-to-end IT troubleshooting services.

Omnichannel Applications

Global Empire develops bespoke, high-performance web solutions that integrate all online channels optimally. Our omnichannel solutions are used in a variety of sectors for business-to-business and business-to-consumer commerce applications. Our omnichannel solutions are used in various sectors, including retail, eCommerce, banking sectors, and communications.

Our omnichannel software solutions assist in creating an enhanced customer experience across all operations, from order fulfillment to contact center support to financial services delivery.

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Key features of Omni-channel solutions

  • Built on a strong, flexible, and open architecture and technology platform
  • Highly scalable to handle increased demand
  • Support for many locations, multiple countries, and several currencies with integrated internationalization choices
  • Easily integrated with current systems
  • Pre-configured for B2C and B2B transactions, as well as areas and industries
  • Versatile omnichannel solutions for on-premises, on-demand, or as a management solution

How Our Omnichannel CX Engagement Works

A proven process designed for speed, scalability, and measurable results

1
Discovery & Experience Mapping
We analyze your customer journeys, channels, and service goals to identify optimization opportunities.
2
Workflow Design & Channel Integration
We design omnichannel workflows and integrate tools to unify customer interactions.
3
Training & Quality Framework Setup
Agents are trained on brand voice, systems, and performance metrics.
4
Launch & Continuous Optimization
We launch operations with real-time monitoring and ongoing optimization.

Bespoke Omnichannel CX Solutions Built Around Your Brand

We design omnichannel outsourcing solutions aligned with your customer journeys, service volumes, and growth goals.

Customer Support Teams

Deliver fast, consistent, and empathetic support across every channel.

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Dedicated Omnichannel Teams

Scale with brand-trained agents working as an extension of your internal team.

Build a Dedicated Team

CX Optimization & Automation

Improve efficiency through analytics, automation, and AI-driven workflows.

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Technology & Integration Support

Our omnichannel CX services are powered by secure, scalable technology designed to integrate seamlessly with your existing systems.

CRM & Omnichannel Platform Integration

Unified customer data and interaction history across channels.

Secure Knowledge Management

Centralized knowledge bases to ensure accuracy and consistency.

Quality Assurance & Performance Reporting

Call monitoring, QA frameworks, and real-time reporting.

Agent-Assist & Productivity Tools

AI-enabled tools that support faster resolution and better customer outcomes.

Discover Our Services

End-to-End Customer Experience & BPO Solution

Empower your organization with integrated omnichannel customer experience and contact center solutions designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
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Omnichannel & Multichannel Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Yes. We deliver fully integrated omnichannel support with unified workflows and customer context across all channels.

Absolutely. Our flexible staffing and global delivery model allow rapid scaling.

Yes. We offer round-the-clock coverage with multilingual capabilities.

We track KPIs including CSAT, FCR, AHT, SLA adherence, and quality scores.

Most omnichannel CX programs launch within weeks, depending on complexity.

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TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Facilitate seamless customer journeys with our omnichannel customer experience outsourcing services.

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